Gtm Enablement Manager, Post-Sales

Summary

Join Vanta's growing GTM Enablement team as the first Enablement Manager supporting Customer Success and Account Management teams. This role offers a unique opportunity to lead and execute impactful programs focused on customer success, account management methodologies, and account growth strategies. You will be responsible for designing and delivering post-sales onboarding curriculum and ongoing training, ensuring teams have the necessary knowledge and skills. Collaboration with various stakeholders is key to developing a comprehensive learning curriculum and driving post-sales excellence. The ideal candidate possesses 3-5 years of experience in GTM or CS/CX Enablement, expertise in GTM enablement tech, and strong communication and collaboration skills. Vanta offers competitive compensation, comprehensive benefits, and a flexible work environment.

Requirements

• 3-5 years of experience in an GTM Enablement, CS/CX Enablement or equivalent role
• Experience with COM or additional sales methodologies and MEDDPICC qualification criteria
• Expertise in GTM enablement tech including Learning Management Systems (Workramp, Docebo, Brainshark, etc), Content Management Systems (Seismic, Highspot) and Knowledge Management Systems (Guru), Conversational Analysis tools (Gong, Chorus, etc)
• Ability to work collaboratively with cross-functional teams and build strong relationships at all levels of the organization
• Excellent communication and presentation skills, with the ability to engage and educate diverse audiences
• Strong cross-functional collaboration skills with ability to work independently
• Passion for learning and development, with a commitment to driving continuous improvements
• A bias for action and ability to lead with resilience

Responsibilities

• Collaborate closely with Enablement and Post-Sales leadership teams to launch a comprehensive training and enablement program for our CS and AM teams. This will include building a new hire onboarding curriculum, facilitating ongoing skills training & enablement, and creating process playbooks focused on product adoption, churn risk mitigation, and account growth strategies
• Conduct ongoing needs assessments to ensure prioritization of training needs, content builds across all CS/AM teams and regions
• Work in close collaboration with Enablement teams to ensure CS/AM enablement supports the larger GTM Enablement vision
• Proactively identify skill and productivity gaps with input from leadership as well as insights from Rev Ops to design training roadmaps, playbooks, and more to bridge these gaps
• Work closely with Rev Ops to refine and implement processes and reporting practices that enhance customer health and drive expansion
• Continuously measure and evaluate the effectiveness of programs and enhance to solve challenges related to role and product changes
• Establish yourself as the expert in CS/AM methodology, process, enablement, training, and activation

Preferred Qualifications

• Bonus if you have experience in a CS or quota carrying position
• Bonus if you have experience with CS software, such as Catalyst

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney