Customer Success Strategy & Ops Manager

Summary

Join Deel, a rapidly growing SaaS company transforming the global talent landscape, and contribute to our global expansion strategy. Execute end-to-end project management on top business priorities, create data-driven recommendations, and improve operational processes at scale. Collaborate with product and development teams to drive impactful improvements and support strategic goal setting. This role requires 5+ years of relevant experience in a fast-paced environment, proven success in a top-tier company, strong analytical skills, and excellent communication. Deel offers stock grant opportunities, additional perks and benefits, and the flexibility of remote work.

Requirements

• 5+ years of relevant work experience in a fast-paced environment
• Previous experience in at least one of the following: fast growth startup, BizOps role in tech, top-tier management consulting, investment banking, or private equity
• Solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
• Can break complex problems into smaller, actionable solution steps
• Strong analytical foundation with ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact
• Excellent written and verbal communication in English

Responsibilities

• Executing on the Deel's global expansion strategy across operations, products, and new markets
• End-to-end project management on top business priorities including identifying opportunities, scoping projects, and driving cross-functional implementation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation
• Process design and improvement, particularly for operations at scale
• Working with the product and development teams to drive high impact improvements
• Supporting strategic goal setting and performance management
• Creating and maintaining existing processes, workflows, and organizational tools

Preferred Qualifications

Advanced working knowledge of SQL

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access