GTM Systems Operations Manager

Summary

Join DNSFilter's growing Revenue Operations team as a GTM Systems Operations Manager, Sales! This remote role, open to US and Canada-based candidates, focuses on integrating and optimizing sales systems (Salesforce, Outreach, Gong) to drive operational efficiency and data-driven decision-making. You will implement and manage sales tools, automate workflows, and provide advanced reporting and analytics. The ideal candidate has 5+ years of experience in Sales or Revenue Operations, is a certified Salesforce Administrator with advanced proficiency, and possesses strong analytical and project management skills. This position offers a chance to significantly impact a fast-growing SaaS company and contribute to its continued success. The role involves close collaboration with cross-functional teams and requires expertise in data integrity and compliance. The company offers a remote work environment, flexible hours, and a comprehensive benefits package.

Requirements

• 5+ years of experience in Sales Operations or Revenue Operations, with a proven track record of driving process improvements and aligning sales processes with company goals
• Certified Salesforce Administrator with advanced Salesforce proficiency, including hands-on experience with Apex for creating workflows, triggers, custom fields, and integrations
• Familiarity with customer data platforms (e.g., Twilio Segment, Salesforce CDP) and basic experience with data integration tools (e.g., Zapier, Workato) to support the unification and activation of customer and sales data
• Solid analytical skills, including experience with reporting and visualization tools like Tableau or Power BI, and a foundational understanding of SQL for basic data queries
• Experience with territory assignments, quota setting, and performance analysis
• Exceptional project management skills, particularly for managing cross-functional initiatives in a fast-paced, high-growth environment
• Outstanding communication and collaboration skills with a focus on working cross-functionally to meet shared revenue goals
• Experience in a SaaS or subscription-based business model

Responsibilities

• Partner with Principal Business Architect to implement, and continuously refine end-to-end sales workflows, ensuring seamless integration across CRM, CPQ, billing, and other cross-functional systems to enable efficient lead-to-cash operations
• Analyze process inefficiencies and develop scalable automation solutions leveraging technical tools and platforms, driving productivity, accuracy, and operational scalability
• Manage and optimize Salesforce CRM, Outreach, Gong, and other sales tools, leveraging both native and non-native APIs for seamless integrations
• Assist in managing API integrations to support real-time data synchronization and maintain operational stability across systems
• Utilize SQL to connect to the data warehouse, enabling advanced reporting, data enrichment, and analytics
• Implement custom objects, triggers, and automation rules within Salesforce to align with sales workflows and data requirements
• Develop and maintain dashboards and reports to provide visibility into the sales pipeline, forecast accuracy, and key performance indicators. Enable leadership to make informed decisions based on real-time insights
• Work with Sales leaders to configure and maintain Salesforce-based territory and quota assignments
• Leverage data analytics to identify coverage gaps and propose realignments to maximize team efficiency
• Establish and enforce data hygiene protocols to ensure the integrity, accuracy, and consistency of sales data across systems
• Regularly audit Salesforce and other sales platforms to identify and resolve discrepancies, duplicates, or incomplete records
• Act as the primary contact for troubleshooting sales operations issues, managing system configurations, resolving data discrepancies, and implementing process improvements to support day-to-day sales activities
• Provide user technical training focused on CRM configuration, system workflows, and data compliance requirements
• Utilize AI-driven tools and automation workflows to enhance lead scoring, opportunity management, and reporting accuracy

Preferred Qualifications

• Familiarity with product-led growth strategies
• Experience in scaling sales operations in a scale-up environment

Benefits

• A 100% work-from-home position with a company that values and fosters personal and professional growth
• Pathway to promotion to additional organizational positions and responsibilities based upon results and performance - not just time in the chair.  You help us grow, we will help you grow
• Passionate and intelligent colleagues who work hard and have a good time doing it
• Flexible Fridays
• Paid company-wide week off at the end of each year
• Flexible Vacation policy
• Awesome company swag
• Home office buildout allowance
• Full medical, dental, and vision benefits for US, UK, and Canada-based employees
• Full short-term disability and life benefits; available long-term disability
• Retirement savings account options with vested company matching for qualifying employees
• In-person annual gatherings. Last time we all spent a week on a beach in Cancun!