Product Operations Manager

Summary

Join Experian and help shape the future of employer services for HR compliance and outsourcing as a Product Operations Manager. You will enhance the performance of the Employer Services Product team, architecting scalable operational frameworks and driving team collaboration. This role involves leading the charge in eliminating friction, operationalizing strategy, and empowering Product Managers. You will develop and scale product operations infrastructure, emphasizing AI-powered tools and data-driven insights. The ideal candidate is a curious thinker with deep HR Tech experience who excels in productive environments. You will report to Experian's Senior Director of Product Management.

Requirements

• 7+ years of product management or related experience creating software products
• Knowledge of human capital management systems and HR/Payroll/Tax related product offerings
• Experience prioritizing multiple work items
• Familiarity with Agile methodologies, user story development, and software product lifecycles. Prior experience supporting product-led growth
• Experience using AI/ML tools to guide process automation, insights generation, and operational scale
• An instinct for designing repeatable, scalable systems and succeed in environments with minimal existing structure
• Experience influencing without authority across multiple team members
• Experience leading with curiosity and conviction

Responsibilities

• Lead the product operating model—defining rituals, tools, templates, and dashboards that align with team goals and lifecycle stage needs
• Champion the use of AI tools to standardize and accelerate the development of user stories, documentation, and competitive intelligence gathering
• Partner with PMs to identify operational pain points and implement tooling, templates, and frameworks to guide decision-making and execution velocity
• Systematize and improve product development workflows
• Reduce manual work by introducing automation and tooling for documentation, communication planning, and collaboration
• Maintain and evolve the Product team's tech stack, ensuring tools are adopted and delivering measurable value
• Transform product insights into strategic action by managing how data is captured and used across the Product organization
• Partner with Finance, Data, and GTM teams to track performance and develop dashboards to guide product investment and prioritization decisions
• Be the connective tissue between Product, Engineering, Legal, Compliance, Customer Success, and Marketing
• Orchestrate go-to-market planning by developing product launch frameworks
• Ensure tight coordination with Product Marketing to translate product readiness into messaging, enablement, and launch success

Benefits

• Great compensation package and 15% annual performance-based bonus
• You begin accruing 4 weeks of vacation per year starting on your first day
• 401K with a 4% company match with immediate vesting
• Comprehensive health, dental, and vision plans
• 5 sick days each calendar year
• 12 paid company holidays and 2 paid volunteer days