Guest Experience Representative

Summary

Join ResortPass's Guest Experience team as a seasonal remote Customer Support Representative! You'll be the voice of ResortPass, providing exceptional support to users and hotel partners via email and live chat. This role requires managing high-volume requests, prioritizing tasks, and communicating effectively with diverse personalities. The position is a contract role (April-September) offering $25/hour, with weekend availability required. Experience in customer-facing roles and strong communication skills are essential. Bilingualism (Spanish/English) is a plus.

Requirements

• Have at least 1 year of experience in a customer-facing role
• Have experience efficiently managing multiple online platforms and juggling different tasks in a fast-paced environment while staying detail-oriented
• Be able to adapt and respond to different personalities and corresponding requests with a friendly, positive, and patient personality
• Be clear and concise in your written and verbal communications
• Be excited by a complex problem and take pride in finding unique and timely solutions
• Use of personal equipment including a computer and internet connection

Responsibilities

• Manage a high volume of customer support requests via email and live chat
• Respond to tickets in a timely fashion and manage tasks efficiently by priority-level
• Communicate with guests in a manner that is friendly, professional, and empathetic
• Work directly with our hotel partners via email and phone regarding cancellation requests and guest-related issues
• Partner with other departments to proactively resolve guest requests

Preferred Qualifications

Be bilingual across Spanish and English

Benefits

• $25 per hour
• Remote work