Guest Operations Intern
at Ukio

Summary

Join our team as a Guest Operations Intern in Madrid, where you'll ensure seamless guest experiences from pre-check-in to post-check-out. As a key player in the guest operations team, you'll contribute to an efficient and exceptional service.

Requirements

• Fluent in both Spanish and English, with strong verbal and written communication skills in both languages
• Attention to detail and a commitment to maintaining high-quality standards
• Organized, able to follow up processes and to deliver fast follow-up
• Comfortable in customer facing role: Excellent communication and interpersonal skills
• Comfortable in working with cross-functional teams
• Able to put pressure on stakeholders for fastest resolution

Responsibilities

• Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints
• Ensure the cleanliness and high quality condition of the apartments
• Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards
• Manage the guest's access to apartments; key management and keyless access codes and communicate these with GX team
• Check-In Instructions: Assist the GX team when requested on details about the apartment and building entrance instructions
• Manage welcome kits and cleaning essentials inventory
• Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays
• Replace all essential items and cleaning supplies in apartments in between guests
• Schedule and supervise the check-out cleaning of apartments
• Conduct check-out procedure
• Report and track the completion of maintenance and furniture replacement tasks that result from check-out
• Provide feedback to the design team about furniture quality
• Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities

Benefits

• Paid internship
• Team buildings and office events
• Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
• Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!