Airbnb is hiring a
Senior Programs and Business Operations Lead

Summary

Join Airbnb's Chief Business Officer organization as a Senior Programs and Business Operations Lead to drive the global expansion of Airbnb's Guest Services business. Develop and execute innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality services for our guests and hosts worldwide.

Requirements

• 12+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams
• Proven track record of building and scaling new businesses
• Experience in the consumer services industry, particularly within a digital company, is preferred
• Strong analytical abilities combined with a deep understanding of guest needs and market dynamics
• Ability to distill complex information into clear business strategies
• Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership
• Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision
• Comfortable navigating ambiguity and working independently to execute complex programs
• A strategic thinker with a passion for innovation and new product development
• Proven experience in leading strategic and tactical execution within a large organization, with the ability to advise management on complex projects or issues
• Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices

Responsibilities

• Develop and implement strategic plans that drive growth for Airbnb's Guest Services business across various regions and service categories
• Navigate and address regional and category-specific challenges and opportunities
• Lead recurring performance meetings across leadership and functional teams to deliver results
• Collaborate with cross-functional teams, including product marketing, finance, marketing, sales operations, and supply, to achieve shared objectives that deliver meaningful business results
• Partner to deliver Service Provider supply targets and quality supply
• Lead cross-border projects to accelerate the global expansion of the Guest Services business, ensuring alignment with global team goals and Airbnb’s long-term goals
• Architect regular competitive evaluations across global markets to ensure optimal supply and demand levers are being met
• Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our services business
• Build and maintain strong relationships with internal and external stakeholders
• Provide valuable guidance and support to help Services Hosts thrive within the Airbnb marketplace
• Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion
• Analyze and deliver competitive pricing models across global markets

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits