Guest Services & Sales Associate

Summary

Join 20four7VA as a Guest Services & Sales Associate and provide exceptional customer service to guests via email and other communication platforms. You will be responsible for promptly responding to inquiries, managing bookings, addressing concerns, and ensuring professional interactions. In addition, you will conduct sales follow-up calls, track leads, maintain detailed records, and oversee monthly billing tasks. This role requires excellent English communication skills, strong attention to detail, and availability during US Eastern Time hours. Experience in real estate sales or guest services is highly desirable. 20four7VA offers competitive rates, weekly payments, annual rate increases, paid time off, paid holidays, free training, and a supportive community.

Requirements

• Excellent English communication skills (native or near-native proficiency required)
• Strong ability to identify errors and maintain precise records
• Must be available to work during U.S. Eastern Time hours, particularly mornings and late afternoons
• Comfortable using CRM systems, spreadsheets, and communication tools to track guest interactions and sales performance

Responsibilities

• Serve as the primary point of contact for guests via email and other communication platforms
• Respond promptly to inquiries, booking requests, and extension or cancellation requests
• Address guest concerns and provide solutions to enhance the customer experience
• Ensure all guest interactions are handled professionally and align with company standards
• Conduct follow-up calls to potential guests who have expressed interest in booking
• Track and analyze conversion rates of leads to improve booking success
• Maintain records of interactions and provide reports on sales activity and performance
• Regularly update company protocols and internal documentation for accuracy
• Maintain detailed guest records, booking histories, and transaction logs
• Collaborate with team members to improve processes and operational efficiency
• Oversee monthly billing tasks for long-term guests, ensuring timely invoicing and payment collection
• Assist in resolving any billing discrepancies or payment issues with guests
• Work closely with finance and operations teams to ensure accurate recordkeeping

Preferred Qualifications

• Background in real estate sales or guest services is highly desirable
• Experience with online travel agencies (OTAs) such as Airbnb, Vrbo, or booking.com is a significant advantage

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you