Head

Summary

Join Feedzai's Global Delivery Center (GDC) in Portugal as the Head of GDC, leading a multidisciplinary team in establishing and scaling the center for world-class delivery and exceptional client value. You will define and execute the GDC's vision and strategy, aligning it with global business objectives. Responsibilities include overseeing complex software project delivery, implementing and optimizing delivery frameworks, and hiring and developing high-performing teams. The role requires strong leadership, stakeholder engagement, and communication skills, along with experience in establishing or scaling a delivery center in a global tech or fintech company. You will also manage the GDC's P&L, ensuring compliance and continuous improvement. This is a strategic and execution-oriented role requiring a visionary leader who understands the importance of people, process, and performance.

Requirements

• Bachelor's or Master’s degree in Engineering, Computer Science, Business, or related fields
• 10+ years of experience in software delivery or professional services, with 5+ years leading cross-functional teams
• Experience establishing or scaling a delivery center or shared service organization, ideally in a global tech or fintech company
• Strong understanding of delivery models (onsite/offshore/hybrid) and distributed team leadership
• Excellent people leadership, stakeholder engagement, and communication skills

Responsibilities

• Define and execute the vision and strategy for the GDC aligned with global business objectives
• Establish best-in-class delivery and engineering practices to support scalable growth
• Build strong alignment with global stakeholders in Customer Success Regional Delivery, Product, the Center of Excellences
• Oversee the successful delivery of complex software projects across fintech clients
• Implement and optimize delivery frameworks (Agile, Scrum, Hybrid) for predictability and quality
• Track and improve key delivery metrics: schedule adherence, quality, scope, and velocity
• Hire, inspire, and develop high-performing teams across engineering, data, and delivery functions
• Champion an inclusive, collaborative, and learning-driven culture aligned with Feedzai’s values
• Serve as a senior liaison to internal and regional stakeholders—ensuring clear communication and shared accountability
• Partner with Sales and Customer Success to understand customer needs and co-design delivery solutions
• Build efficient operational structures and governance frameworks for the GDC
• Own the P&L of the GDC; track utilization, cost optimization, and delivery margin
• Ensure compliance with company policies, local labor laws, and data security regulations
• Embed continuous improvement, automation, and innovation in delivery practices
• Provide structured feedback loops to the Centers of Excellence (CoEs) and Product teams
• Lead initiatives to drive AI-enabled and GenAI-enhanced delivery models