Head Of Account Management

Summary

Join Sidecar Health, a company redefining health insurance, as their Head of Account Management! Lead and scale the account management function across Georgia, Ohio, and Florida. Oversee two Directors of Account Management, driving strategy, team development, and operational excellence. The ideal candidate is an analytical leader with experience in workforce planning and optimizing account management processes. You will strengthen client relationships, improve service delivery, and ensure scalable growth. This role requires a strategic and data-driven approach to lead and develop a high-performing team.

Requirements

• 10+ years of experience in Account Management, Client Success, or a related function, ideally within health insurance, employee benefits, or a high-growth environment
• 4+ years of experience in people management roles, with a proven track record of leading and developing teams
• Proven ability to develop and scale an Account Management function, with a strong track record of retention and relationship management
• Deep understanding of client success best practices, workforce planning, and team development
• Highly analytical mindset with experience leveraging data to inform decision-making
• Strong leadership skills with the ability to coach and elevate a team
• Excellent communication, stakeholder management, and problem-solving abilities
• Excitement for working in a fast-paced, high-growth environment
• Willingness to travel up to 30%
• Bachelor's Degree

Responsibilities

• Define and implement the overarching account management strategy, ensuring scalability and efficiency as we expand in GA, OH, and FL
• Provide strategic leadership to the Account Management team, mentoring the two Directors and ensuring their teams are aligned on best practices and proactive client engagement
• Shift the team from a reactive stance to a proactive, value-driven engagement model, focusing on long-term client retention and success
• Assess team capacity, resource allocation, and hiring needs to ensure optimal coverage and service levels across markets
• Leverage analytics to track key performance metrics, identify trends, and implement data-backed improvements to the account management function
• Partner cross-functionally with Sales, Product, Operations, and Member Services to enhance the client experience and drive engagement
• Implement strong processes to identify risks early, address client concerns proactively, and minimize churn

Benefits

• Competitive salary, bonus opportunity, and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S