Head of Account Management

Summary

Join Veriff as the Head of Account Management, Global, leading and expanding global Account Management teams. You will foster strong customer relationships, identify growth opportunities, and drive long-term revenue success. This pivotal GTM leadership role involves shaping strategies to achieve Veriff's business goals and overseeing a substantial portion of company revenue. You will guide teams to uncover growth opportunities, strengthen customer retention, and maximize Net Dollar Retention. The role requires strategic leadership, advocating for customer needs, and high-level negotiations. You will also develop account strategies, establish feedback frameworks, and collaborate with senior leaders.

Requirements

• 7+ years of account management or sales experience in the SaaS space
• 5+ years of experience managing teams of which at least 2 managing managers
• Experience managing a team carrying $50MM ARR
• Demonstrable experience retaining and expanding accounts
• Strong analytical and problem solving skills
• Ability to multi-task across multiple projects and internal partners
• Track record of exceeding revenue quotas
• Thorough working knowledge of sales tools, including Salesforce.com (Dealhub, Ironclad, Tableau advantageous)

Responsibilities

• Provide strategic leadership to an international team of Account Managers across the USA and EMEA, overseeing their managers to ensure effective team performance and development
• Advocate for the customer voice at the leadership level, ensuring client needs and feedback are integrated into company-wide strategies
• Guide teams in understanding and anticipating clients’ business objectives to drive the success of key accounts
• Oversee processes to maintain regular, impactful communication with customers, ensuring satisfaction and strong relationships
• Lead high-level negotiations for contract renewals and expansion opportunities, setting direction and coaching teams on best practices
• Ensure successful account activation, monitoring customer engagement, and providing guidance on Quarterly Business Reviews for key accounts
• Develop and oversee the implementation of account strategies that balance client needs with organizational goals, empowering team managers to execute effectively
• Establish frameworks for collecting client feedback, refining operational processes, and standardizing best practices across regions
• Collaborate with senior leaders in Marketing and Product to drive retention and growth strategies, ensuring alignment with broader business objectives
• Build and strengthen client relationships by promoting innovative solutions through your teams, fostering long-term partnerships
• Own the overall customer pipeline and renewals strategy, setting targets and holding managers accountable for achieving monthly and quarterly objectives
• Represent the Account Management and Customer Success functions in communications with C-level executives, presenting insights and advocating for strategic priorities
• Drive continuous improvement in the Customer Success division by enhancing processes, emphasizing data-driven decision-making, and fostering a culture of excellence among team leaders

Benefits

• Full-remote job within our eligible locations in the USA
• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• 401(k) matching
• Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary