Head of Business Practice

Summary

Join Stripe's Global Business Services team as the Head of Business Practices, leading and scaling the Business Practices team. You will establish and scale deal governance and infrastructure across Stripe's sold portfolio, evolve Stripe's policies and quote-to-cash processes, and be accountable for all team deliverables. This role requires setting a 12-24 month vision, working with senior leadership, and acting as a change agent. You will set deal policies and processes, manage assets like the Deal Approval Matrix, and ensure operational excellence. The ideal candidate has experience in deal-related policy and process management, commercial frameworks, and team development in high-growth environments. Success in this role requires strong communication and executive presence.

Requirements

• 10+ years of experience in deal management/procurement/pricing strategy/financial consulting/legal
• 5+ years of experience with managing and developing a team, including defining respective roles/team scope, organizational priorities, and team strategy
• Experience managing a team of experienced business practices program managers
• Experience working in ambiguous, quickly scaling environments, comfortable with high-agency
• Strong communication, presentation, negotiation, and project management skills, each catered through an executive lens
• Deep understanding of the Payment or SaaS domains, with a track record of standardizing and scaling policies to enhance quote-to-cash processes
• Ability to articulate business strategy at the C-Suite level, gaining credibility while advising organizations on how best to achieve business goals through the use of technology and services
• Experience scaling cross-organizational programs including: policy development and process implementation, system deployments, commercial construct launches, and inter-team process design (pre- to post-execution)
• Demonstrated business sense with a high sense of ownership and ability to scale large scale mechanisms

Responsibilities

• Lead and scale the Business Practices team, focusing on building and evolving Enterprise-ready deal policies and processes
• Set a strategic vision while balancing process maturity, control requirements, and stakeholder needs
• Collaborate with key internal teams—including Accounting, Commercial Legal, Engineering, Billing, Deal Strategy, and Deal Pricing—to drive policy and process initiatives, serving as the policy publisher and process owner for the Go-To-Market (GTM) organization
• Work cross-functionally to create policies and drive the development of global mechanisms for efficient deal making processes
• Quickly build credibility and trust with internal customers, including senior leadership and Stripe C-Suite
• Provide strong leadership, communication, policy management and program management skills, and coaching
• Advocate and sponsor radical change of the business practices space, including evolution of deal policies & practice management, expand contract and approval standardization, driving policy and process enablement, and implementing broad system/process changes to streamline deal cycles

Preferred Qualifications

• Experience building teams from the ground up, defining the functional space will setting the strategy and pace
• Conversant in all emerging trends in IT and Business and experience supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc
• Has deep understanding of the Payments or SaaS domain and experience scaling a business practices or commercial governance function
• BA/BS degree in Business, Technology, Finance, or Economics
• MBA degree in Business, Technology, Finance, or Economics
• JD degree with experience in either Corporate or International Law