Head of Business Systems

Summary

Join Rula as the Head of Business Systems and lead the transformation of the Business Systems organization. Elevate the team from custom integrations to a strategic function driving business efficiency, tool optimization, and cost management. Oversee enterprise-wide tooling strategy for platforms like Salesforce, TalkDesk, Zendesk, and Gong. Build a high-performing team, foster strong cross-functional relationships, and execute a globally prioritized roadmap. Balance innovation with operational efficiency, streamlining processes and establishing Enterprise Tools as a trusted partner. This role requires extensive experience in enterprise tools, team leadership, and project management.

Requirements

• 20+ years of experience in enterprise tools, operations, project management, or related fields
• 10+ years of experience leading and managing teams across multiple job functions
• Proven track record of managing third-party integrations, enterprise tools, or vendor relationships with a focus on scalability and efficiency
• Prior experience managing managers and leading through other leaders in a dynamic, cross-functional environment
• Strong background in corporate operations, overseeing integration delivery, support, and process optimization
• Demonstrated expertise in project management and cost management, ensuring execution aligns with business priorities and financial efficiency

Responsibilities

• Elevate our existing enterprise tools organization beyond building and supporting custom integrations to encompass strategic planning, global prioritization, business tool selection and recommendations, and cost management
• Oversee enterprise-wide tooling strategy, including Salesforce, TalkDesk, Zendesk, Gong, and other critical platforms that enable go-to-market, customer support, operations, and engineering teams
• Ensure these tools are optimized, scalable, and seamlessly integrated, providing the business with reliable, high-impact solutions
• Be a thought partner to a diverse set of stakeholders building a business systems strategy and execution model focused on business outcomes rather than accomplishment of tasks
• Build a high-performing team, foster strong cross-functional relationships, and executing on a globally prioritized roadmap
• Lead through others, setting clear goals, making strategic trade-offs, and ensuring enterprise tooling investments align with Rula’s business needs and long-term growth strategy
• Drive new capabilities while streamlining or deprecating outdated processes
• Establish Enterprise Tools as a trusted partner and thought leader in selecting, implementing, and managing cost-effective solutions that scale with the company

Preferred Qualifications

• Prior experience as a Salesforce developer, administrator, or leader of a Salesforce team
• Familiarity with other enterprise tools such as Zendesk, TalkDesk, Gong, or HubSpot
• Experience working in HIPAA-compliant or regulated environments with a strong understanding of data security best practices
• Background in leading Enterprise Tools teams and working closely with RevOps, business operations, and technical stakeholders
• Experience managing enterprise tooling at scale, including large stakeholder groups and global prioritization models

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Discounted programs: Fetch, SmartSpend, Ladder, SoFi