Head of Channel & Strategy Operations

Summary

Join Maven Clinic as the Head of Channel Strategy & Operations, a senior role reporting to the Chief Commercial Officer. You will spearhead growth through strategic partnerships with health plans and other channels, building scalable processes for increased revenue and profitability. This involves cross-functional collaboration, overseeing channel enrollments, ensuring contractual obligations are met, and developing strategies for underperforming channels. You will also scope new partnerships and act as the primary point of contact for various internal teams. The role requires strong communication, problem-solving, and leadership skills in a fast-paced environment. Maven offers a flexible hybrid work model and a competitive salary and benefits package.

Requirements

• 10+ years relevant experience that includes
• Experience working for or with health plans or PBMs
• A track record of working with high-performing Growth teams
• Building and scaling systems and processes in high-growth, fast-paced, high-performing environments
• Demonstrated ability to develop meaningful cross-functional relationships
• Is a strong executive communicator, partner and teammate
• Is effective at navigating ambiguity and leading through change

Responsibilities

• Develop and execute against a scaled channel service models varied by type of partnership that drive increased revenue generation and higher operating margins
• Report on key financial and operational metrics at the aggregate and individual channel levels, so that internal teams and executives at Maven understand the health of each channel partnership, including ownership of the channel steering committee
• Oversee channel enrollments across all lines of business with support from the Channel, Client Success, Marketing, and Product teams
• Partner with internal channel leaders and other internal stakeholders to identify, develop actions, and project manage improvement strategies for under performing channels
• Establish cross-channel operations, pricing, and contracting strategies, including but not limited to enrollment marketing related obligations, performance guarantees, and product related integrations
• Ensure Maven is meeting its contractual obligations, working with teams to deliver on performance guarantees, SLA reporting, and other commitments
• Scope and define adjacent partner relationships in categories like healthcare experience, brokers & consultants, and similar
• Act as the primary point of contact to other Growth functions as well as Product, Engineering, Clinical, and Operations for market insight translation, non-standard projects and integrations, and channel team support needs
• Ensure knowledge transfer and standardization across channel growth team members by maintaining and training on account management functions
• Partner with the Product Marketing team to establish and maintain library of channel marketing materials and RFP responses

Preferred Qualifications

• Operationalized complex partnerships in the payer and/or provider spaces, including benefit administration
• Experience across multiple areas of the healthcare continuum (e.g. provider, value-based care, digital health)
• Startup experience

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting