Lifecycle Marketing Associate

Summary

Join Solace, a healthcare advocacy marketplace, as a Lifecycle Marketing Associate and play a key role in enhancing patient and advocate communication. You will manage day-to-day lifecycle marketing operations, including project workflows, documentation, stakeholder communication, and operational email requests. Collaborate with Marketing and other teams to ensure accurate and error-free experiences across email, SMS, and push channels. Analyze performance data and contribute to a smoothly run lifecycle program delivering meaningful communications. This role offers hands-on experience in lifecycle marketing and collaboration with various teams. It's ideal for ambitious marketing professionals seeking impactful work in a fast-growing startup. The position is fully remote and based in the U.S.

Requirements

• A bias toward action and execution
• Exceptional craving for momentum, and thrive on timelines that would be unrealistic for most others
• Comfort with ambiguity and a refined palate for controlled chaos
• Intuition on what it takes to create delightful, consumer-oriented experiences to not only acquire customers, but retain them
• Great communication skills that help you work across departments to make marketing visions come to life
• 2+ years of professional experience in consumer lifecycle, email, or other marketing roles
• Project coordination or project management experience—especially in cross-functional environments involving marketing, product, data, or content stakeholders
• Familiarity with email marketing tools or CRM platforms (we use Customer.io ), and working with complex segmentation or personalization logic
• Able to organize and work with performance data through experience pulling reports and metrics for tracking and analysis
• Comfortable diving into the details and handling foundational work that ensures nothing slips through the cracks, so the team can operate efficiently and effectively
• Highly organized and able to manage multiple projects and deadlines at once, with strong attention to detail and a proactive approach to identifying and helping resolve issues early
• Hands-on experience executing email campaigns, journey flows, audience segments, or dynamic content in CRM or email platforms
• Experience creating or evolving trackers, documentation systems, or project calendars to support operationally complex marketing programs
• Understanding of personalization strategies in CRM programs, such as dynamic content blocks, conditional logic, Liquid, or lifecycle journey mapping
• Familiarity with A/B testing and hypothesis-driven email experimentation
• Applicants must be based in the United States

Responsibilities

• Track and execute cross-functional project workflows
• Develop and maintain trackers, documentation, and calendars
• Coordinate stakeholder communication
• Own operational email requests from intake through launch
• Partner in QA across email, SMS, and push channels
• Ensure an accurate, error-free experience
• Contribute to ongoing analysis by pulling and organizing performance data from our reporting tools

Benefits

This is a remote position