Head Of Commerce Engineering

Summary

Join LastPass as the Head of Commerce Engineering and lead the development and scaling of end-to-end eCommerce systems. You will be a key contributor to the company's commerce strategy, owning the strategy and execution of platforms powering the customer journey. This is a cross-functional leadership role, transforming digital commerce for a globally recognized brand. You will collaborate with leaders across various departments and manage a high-performing global team. The role requires proven executive leadership in managing large-scale eCommerce systems and a deep understanding of SaaS business models. LastPass offers a remote-first culture, competitive compensation, flexible PTO, generous parental leave, and comprehensive benefits.

Requirements

• Proven executive leadership in managing large-scale eCommerce, subscription, and payment systems for SaaS or consumer technology companies
• Leadership experience with Commerce platforms and experience working in product management or engineering organizations
• Proven ability to translate business strategies and architecture requirements into actionable and scalable technology solutions that drive measurable business outcomes
• Demonstrated ability to prioritize and deliver technologies that enhance the customer experience across web, mobile, and digital channels, ensuring seamless integration and engagement
• Ability to drive a forward-thinking, innovative culture by identifying emerging trends, experimenting with new technologies, and quickly adapting to changing business and customer needs
• Technical depth in eCommerce architecture, subscription management platforms (e.g., Zuora, Stripe, RevPro), payment systems (CyberSource, Ayden, etc) integrations and NetSuite ERP
• Strong business acumen with the ability to align technical strategies with broader company goals
• Exceptional leadership, team building, and communication skills, with the ability to influence at all levels of the organization
• In-depth knowledge of SaaS business models, product led growth motions, billing workflows, and subscription-based revenue operations
• Knowledge of global payment compliance (e.g., PCI-DSS, GDPR)

Responsibilities

• Partner with both the business and technical teams to innovate and deliver customer experiences at every digital touchpoint
• Lead the development and execution of a comprehensive digital technology roadmap with clearly defined target states aligned to business goals
• Oversee teams for web and commerce platforms, ensuring timely development of features while maintaining platform performance and scalability
• Drive platform transformations (e.g., headless commerce) and manage ongoing software development process improvements to optimize speed-to-market
• Build, manage, and optimize subscription, billing, and payment platforms to deliver a world-class customer experience. Ensure platforms are scalable, secure, and seamlessly integrated with adjacent engineering systems and processes
• Oversee the architecture, development, and operations of eCommerce systems, connecting engineering platforms, and ensuring frictionless workflows that support the customer journey from purchase to renewal
• Partner with data teams to implement insights-driven solutions, enabling actionable reporting, forecasting, and optimization of commerce operations
• Ensure adherence to global compliance and security standards for payments and billing systems, safeguarding customer trust and data integrity
• Manage and grow a high-performing global team of product owners, engineers, and administrators, fostering a culture of innovation, empowerment, and collaboration
• Stay ahead of industry trends, emerging technologies, and best practices to continuously innovate and improve the organization’s technology landscape
• Drive a culture of innovation and experimentation across the team to align with strategic objectives

Benefits

• Remote-first culture
• Competitive compensation
• Flexible Paid Time Off policies , including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous parental leave
• Comprehensive health coverage , including dependents
• Home office setup support
• LastPass Families free account for up to 5 members
• Continuous learning and development opportunities , including an annual learning stipend to invest in your growth
• Peer-to-peer recognition through Motivosity
• Employee Assistance Program for well-being support
• Remote work stipend to support your home office needs
• Short-Term or Remote-Centric Work Arrangements for added flexibility