Head of Customer Growth

Summary

Join Immutable, a leading Web3 gaming company, as their Head of Customer Growth in the Americas! This role demands a commercial leader to own the end-to-end customer experience and drive revenue growth, customer retention, and product delivery for B2B offerings. You will manage a market-level P&L, responsible for the post-sale lifecycle, working with gaming studios to expand their use of Immutable's products. The ideal candidate thrives in high-growth environments, deeply understands developers, and knows how to scale product-led growth. This is not a traditional account management or customer success role; it requires a strong commercial acumen and experience with executive-level relationships. Immutable offers competitive salaries, benefits, and a flexible work model.

Requirements

• 5+ years of experience managing executive-level relationships, with excellent interpersonal and communication skills
• Strong commercial acumen with direct experience owning a P&L, preferably in a startup or scaleup environment
• A background in management consulting or investment banking with a pivot to startups
• Proven ability to sell, deliver, and iterate on early-stage products based on customer feedback
• Deep empathy for developers and experience building solutions that serve technical personas
• Demonstrated success in surfacing and influencing product enhancements through customer collaboration
• A passion for gaming and curiosity about the future of Web3

Responsibilities

• Own and grow the Americas market P&L, including upsell, cross-sell, and retention targets
• Deliver seamless execution of Immutable’s growth products, including building bespoke activation plans and managing project timelines
• Be one step ahead, identify future game studio needs and rapidly iterate product to ensure we can grow the market
• Act as the primary relationship owner for our American games, building strong, trusted partnerships with executive stakeholders
• Collaborate cross-functionally with technical, gaming, and growth teams to address product gaps and deliver customer value

Preferred Qualifications

• Experience working in gaming, game publishing, or adjacent industries
• Prior exposure to Web3, blockchain, or crypto projects

Benefits

• We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options
• We also support our US Employees with Medical and 401K Insurance
• Our flexible working model blends the best of both worlds: Sydney-based employees enjoy three days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass
• We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage
• We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development
• Enjoy access to free online courses via Udemy
• Enjoy USD $800 per year to put toward your health and wellbeing
• Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
• Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
• New parents receive 12 weeks of paid leave in our gender-neutral offer
• The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth
• We also offer Miscarriage Leave and extra leave for IVF treatments
• Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday