Head of Analytics

Summary

Join Valon Mortgage as an exceptional analytics leader to build and lead a dedicated analytics function. You will be responsible for developing reporting, generating insights, creating data products, and supporting data infrastructure. Partner with senior operational executives across Servicing and Lending divisions, serving as the authority on key business metrics. This role initially involves individual contributor work while building a team, evolving into a player-coach, and ultimately a full-time manager overseeing analytics/data strategy. The ideal candidate possesses strong analytical skills, business intuition, and expertise in data analytics and business intelligence. Valon offers competitive compensation, comprehensive benefits, and opportunities for professional growth.

Requirements

• Bachelor’s degree in a quantitative field, such as statistics, computer science, data science, or mathematics
• 10+ years of full-time work experience in data analytics or business intelligence, ideally at a mortgage servicer or bank
• Expertise in SQL required (Python skills a plus)
• Expertise in Google Sheets and/or Microsoft Excel
• Deep understanding of how to effectively present data insights to the target operational audience through applicable visualization tools
• Ability to solve problems independently and build processes around situations that have not been encountered before
• Strong business intuition, with the ability to understand business strategy and the operational and financial implications of the story the data is telling
• Proactive in anticipating the needs of partner teams, deriving data insights, and identifying operational improvements. This is not a passive “order taker” role
• Eager to play a key role in a transformative company that is changing a major industry

Responsibilities

• Build and lead the Valon Mortgage Analytics team, responsible for
• Owning our data infrastructure and tool chain
• Identifying relevant KPIs and SLAs that reflect client and regulatory requirements, operational health, and company objectives
• Developing operational dashboarding, metrics, alerting, and controls
• Orchestrating performance analytics throughout the organization, including developing management frameworks and partnering with teams to conduct time studies and set goals
• Managing headcount models and contributing relevant metrics for strategic planning
• Supporting client, regulatory, and investor reporting
• Building automation tooling and light / scrappy development work
• Owning operations requiring substantial data manipulation
• Supporting all other analytics needs
• Able to operate at the multiple levels required for the role: start as an analytics IC while ramping and building a team, evolve into a player-coach, and finally move to full time manager who is capable of overseeing VM's analytics/data strategy
• Develop deep knowledge of and expertise in the data available across all areas of the business and its relevance
• Empower operational leaders to understand business performance, make effective decisions, and identify root cause results
• Other duties as assigned

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity and 401 (k) plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360 degree feedback
• Generous time off: flexible paid time off, paid personal/sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition