Head of GTM Operations

Summary

Join Booksy as the Head of GTM Operational Excellence and architect the acceleration of revenue growth and elevation of customer experiences across global markets. You will shape the go-to-market strategy, leveraging AI and automation to build a frictionless customer journey. As a visionary leader, you will transform complex processes into seamless solutions, owning the strategic roadmap for the GTM tech stack. This role pioneers new ways to connect with customers, driving efficiency and innovation across sales, marketing, and customer success. You will diagnose challenges with data, influence change, and balance innovation with practical implementation. The position is fully remote.

Requirements

• Extensive experience in GTM Strategy & Operations, with a deep understanding of sales processes and revenue operations in a B2B environment
• Proven experience in designing and implementing sales planning frameworks, including territory design, quota setting, and headcount planning
• Proficiency in financial modeling (Google Sheets/Excel) and experience working closely with FP&A teams on forecasting, budgeting, and quota modeling
• Strong data analysis skills, with proficiency in tools like Excel, Tableau, Power BI, or Looker
• Demonstrable program and project management skills, with experience running cross-functional initiatives
• Excellent stakeholder management abilities, capable of partnering with country managers, sales leaders, and global teams, and influencing cross-functional stakeholders
• A commitment to establishing and maintaining transparent processes and a track record of driving accountability in quota and KPI tracking

Responsibilities

• Pioneer AI & Automation for Growth: Develop and implement an AI-driven roadmap that automates GTM workflows, reducing manual intervention and identifying high-impact opportunities across sales, marketing, and customer success
• Architect the Customer Journey: Map and optimize our end-to-end customer journey, eliminating bottlenecks and boosting conversion rates from lead generation to cash collection
• Be the Business Owner of Our Tech Stack: Serve as the primary product owner for our GTM technology ecosystem, assessing new solutions, defining business requirements, and ensuring seamless integration with Data and Technology teams
• Drive Cross-Functional Alignment: Champion the business roadmap prioritization, aligning GTM operations with revenue targets and acting as the crucial bridge between technical teams and business stakeholders
• Instill Process Excellence & Scalability: Design and document standardized GTM processes that are efficient, repeatable, and scalable, implementing automation for high-volume tasks

Preferred Qualifications

• Extensive experience with AI/ML concepts and RPA tools (like Zapier / Make), with a proven track record of implementing agentic AI
• Deep mastery of GTM tech stacks, including Salesforce, HubSpot, Marketo, CX Tools (like Zendesk), and CPQ tools
• Proven expertise in process optimization methodologies such as Lean Six Sigma and workflow mapping
• A strategic vision that translates complex business goals into clear, actionable operational roadmaps
• Exceptional influence and leadership skills to drive change and build consensus across diverse global functions
• An analytical mindset to diagnose complex problems with data and design measurable solutions

Benefits

• Private medical care - terms depends on location
• Access to wellbeing tools (Worksmile and Officevibe)