Head of Operations

Summary

Join Blockworks, a leading financial media brand, as our Head of Operations (Research). You will play a key role in building, maintaining, and improving our operational efficiency and results. Responsibilities include designing and implementing our operating system, managing strategic projects, monitoring performance, and facilitating communication. You will collaborate with leadership to streamline workflows, leverage technology, and drive improvements across the organization. The ideal candidate has experience as an operations leader in a fast-paced environment, with a proven track record of scaling teams and processes. This is a full-time, remote-first position offering competitive salary and benefits.

Requirements

• You have demonstrated experience as an operations leader in a fast-moving organization with a strong desire to do it again
• You have played a major role in helping a company scale its teams, processes, and products by getting your hands dirty in building, implementing, and iterating upon operational workflows
• Been independently responsible for critical operational workflows and processes
• Assisted in establishing and being accountable for key metrics across an organization
• Proven experience as a previous program or cross-departmental project manager who builds and sustains strong relationships
• Cultivated relationships and consistently communicated accurately, effectively, and authentically
• Led the process of evaluating and understanding a business need and then documenting, assessing, selecting, and implementing new solutions to meet the needs of the business

Responsibilities

• Build & Run our Operating System: In partnership with other team members, you’ll help design, implement, educate, and coach our overall operating system, ensuring our tools, technology, and culture are all aligned to facilitate accountability, transparency, and decision-making
• Manage & Direct our Project Portfolio: You'll work cross-functionally with the team leader to scope, facilitate, monitor, and communicate the progress of key company projects, making sure we all stay aligned, informed, and on time
• Monitor and Report Performance: You’ll work in collaboration with the leadership team to own the design, measurement, and reporting of performance metrics and key performance indicators (for team operations and Blockworks) for analysis and decision-making
• Facilitate Communication and Engagement: You’ll facilitate collaboration and effective communication at every opportunity by working closely with leaders and teams to drive proactive updates and key messages to ensure stakeholders and team members are engaged and informed
• Proactively Identify Workflow Improvements: You’ll ruthlessly identify and own areas of improvement across business processes and operations to streamline workflows, eliminate inefficiencies, improve outcomes, and optimize resources while ensuring solutions are scalable and well-documented
• Leverage Technology to Improve Performance: You’ll work proactively to collaborate with leaders across Blockworks to identify, design, and implement solutions that help improve our ability to scale through automation and technology. You’ll help drive the evaluation, selection, implementation, and training of technology solutions used to support overall operations

Preferred Qualifications

• Experience in SaaS, crypto, or startup industries will move you to the top of the list
• Having been in the early stages of a fast-growing software or media startup, with a desire to repeat this journey, will set you apart from other candidates
• An in-depth background in operational systems and the supporting processes may also set you apart from other candidates, but isn't required
• Lastly, we'd love to have someone with experience successfully designing and facilitating shared accountability at an organizational level

Benefits

• This is a full time exempt position with an expected salary of $165,000/year
• ����‍💻 Remote-First: We're a remote-first organization with an office in NYC for you to utilize as you please
• ���� 100% Medical Coverage for You: Close to fully paid medical, dental, and vision insurance for you, and a significant portion covered for your dependents
• ����️ Flexible PTO: We have a flexible paid time off policy that doesn't limit the number of vacation days you can take
• ���� Parental Leave: At Blockworks, all team members are eligible for 14 weeks of fully paid parental leave
• ���� Hardware Stipend: Every team member has a stipend to use to purchase the tools and technology that help them be their most productive
• ���� Learning & Growth Stipend: Every team member has a stipend to us to spend on their skill growth and professional development
• ���� Career Growth: We prioritize skill growth and career development, and we have a clear, documented structure to take the guesswork work out of individual development and career progression
• ���� Global & Diverse Team: We're a global team, and we're committed to creating an open, inclusive, and diverse work culture