Head of Operations

Summary

Join our private equity-backed restaurant company as Head of Operations! You will oversee all daily operations, ensuring high-quality products and experiences while driving efficiency and profitability. This leadership role involves developing and executing strategies to scale operations, grow event and community sales, and build a strong operational foundation. You will lead and mentor a high-performing team, manage financial performance, and ensure exceptional guest experiences. The ideal candidate possesses extensive operational leadership experience in the restaurant or hospitality industry, particularly with baked goods, and a proven ability to manage and scale operations. This role offers the opportunity to significantly impact the growth and success of a dynamic and expanding company.

Requirements

• 8+ years of operational leadership experience in the restaurant or hospitality industry, with a strong background in baked goods or specialty food concepts
• Proven ability to manage and scale operations, with a deep understanding of restaurant logistics, inventory, and labor management
• Demonstrated success in building and leading teams, with a focus on employee development and engagement
• Experience driving revenue through event sales, catering, or community partnerships
• Strong understanding of P&L management, cost controls, and operational KPIs
• Passion for delivering exceptional guest experiences and creating strong community connections

Responsibilities

• Lead and oversee all restaurant operations, including production, service, inventory, and logistics
• Develop and implement operational standards and processes to ensure consistency, quality, and efficiency across all locations
• Manage day-to-day operations while identifying opportunities for improvement and innovation
• Develop and execute strategies to grow revenue from events, catering, and community partnerships
• Collaborate with marketing and sales teams to build strong relationships with local organizations, schools, and businesses to drive event bookings
• Oversee the logistics and execution of events to ensure customer satisfaction and operational excellence
• Build, mentor, and lead a high-performing operations team, fostering a culture of accountability, collaboration, and continuous improvement
• Implement training programs to ensure staff alignment with company values, standards, and goals
• Empower restaurant managers and teams to excel in their roles while driving consistent execution across locations
• Oversee budgeting, forecasting, and P&L management for all operational functions
• Drive cost efficiency through labor optimization, inventory management, and vendor negotiations
• Monitor and analyze KPIs to ensure alignment with company growth and profitability objectives
• Ensure the consistent delivery of high-quality baked goods and exceptional guest experiences
• Partner with culinary and creative teams to maintain the integrity of the brand and innovate product offerings
• Monitor customer feedback and industry trends to refine operational and service standards
• Develop and execute strategies to scale operations, including expanding the company’s event sales infrastructure and optimizing workflows
• Collaborate with the executive team to identify and prioritize new growth opportunities
• Build scalable systems and processes to support multi-unit expansion

Preferred Qualifications

Experience with event-driven sales or community-based initiatives