Head Of Operations

Summary

Join Scale Army, a fast-growing company helping U.S. businesses develop offshore talent, as their Head of Operations. Reporting directly to the CEO, you will oversee daily operations, manage a team of 20, and lead strategic financial planning. This high-impact role requires strong operational and financial expertise, including experience managing teams and building financial models. You will be responsible for process improvement, KPI tracking, and collaborating with sales and marketing. The ideal candidate is a strategic thinker, proficient in various tools, and comfortable working in a fast-paced, fully remote environment. This position offers a clear path to a COO role and the opportunity to significantly impact the company's growth.

Requirements

• 5-8 years of experience with at least 3 years in a B2B company where you managed an operations team, with at least 5 direct reports and 10 indirect reports
• At least 2 years of experience working in or touching finance
• Proficient in financial modeling and forecasting; expert-level in Google Sheets/Excel
• Tech-savvy — you’ve worked with HubSpot, ClickUp/Asana, Zapier, and similar tools
• A strategic thinker and hands-on doer — you see the big picture but aren’t afraid to get into the weeds
• Excellent communicator who can present operational and financial insights clearly and concisely
• You’ve worked in recruiting/staffing, SaaS or b2b services
• You’re excited to take a cognitive exam in math, verbal, and attention to detail
• You speak quickly. This is non-negotiable

Responsibilities

• Oversee Recruiting operations, driving process efficiency and alignment with account management
• Lead project management for process improvements, tool rollouts, and automation initiatives
• Develop, document, and improve internal processes across teams to support efficient, scalable growth
• Build and maintain business dashboards to track recruiting, financial, and operational KPIs
• Collaborate cross-functionally with Sales and Marketing to align on growth strategy, forecasting, and operational capacity
• Automate and streamline workflows using Zapier, HubSpot, ClickUp, and Slack
• Own budgeting and forecasting, building models that support growth, profitability, and efficiency
• Manage the Bookkeeping and AR/AP team, ensuring accurate invoicing, collections, and clean financials
• Lead pricing strategy, evaluating cost structures, market trends, and margin opportunities — collaborating with a fractional CFO, when needed
• Analyze cost drivers and ROI across teams and tools; recommend optimizations to improve margins
• Review and interpret monthly financials (bookkeeping handled by your team); deliver insights to leadership
• Build dashboards in Google Sheets/Excel for real-time visibility into revenue, expenses, and performance

Benefits

• Fully remote, fast-paced, and innovative team
• Own both operations and finance in a growing, forward-thinking company
• Clear path to COO for the right person
• Autonomy to lead strategy, streamline systems, and make a real impact
• A collaborative, supportive culture where your leadership shapes our path
• Work with very fast people every single day