Head of Payouts

Summary

Join dLocal as the Head of Payouts, APAC, leading payout operations across the Asia-Pacific region. This critical role ensures seamless end-to-end payout processing, driving regional growth and aligning operations with global goals. You will lead a team of specialists and processors, driving operational strategy, efficiency, and innovation. Responsibilities include providing leadership and support to the processing team, overseeing regional strategies, monitoring performance, collaborating with internal teams, facilitating communication, driving strategic decisions, negotiating partnerships, analyzing performance, staying updated on regulations, and working with merchants and the commercial team. The ideal candidate possesses 7+ years of experience in payment operations, a deep understanding of the APAC payments ecosystem, proven leadership skills, strong analytical abilities, excellent communication skills, and proficiency in English.

Requirements

• 7+ years of experience in payment operations, fintech, or cross-border finance, with at least 3 years in a leadership role
• Deep understanding of the APAC payments ecosystem, financial regulations, and payout models
• Proven experience in leading high-performance teams and managing operational complexity at scale
• Strong data and analytical skills; ability to use metrics to drive decisions
• Excellent interpersonal and communication skills across cultures and functions

Responsibilities

• Provide leadership and support to both the processing team and specialists, ensuring seamless processing and achievement of regional objectives
• Closely lead and manage the operations team for overall operational excellence
• Oversee and coordinate the execution of regional strategies to ensure consistent and efficient operations across all teams
• Monitor performance, set goals, and drive initiatives that align with regional targets and business objectives
• Work with internal teams on operations/ product/ technology road map and integration of partnerships within APAC
• Facilitate communication and collaboration between teams to optimize workflows, enhance operational efficiency, and support regional growth
• Drive strategic decisions involving negotiation and optimization of capabilities, pricing negotiations, exploration of new solutions, and continuous process improvement
• Negotiate and execute commercial partnerships and agreements
• Analysing performance results and optimize accordingly
• Stay on top of local regulatory/licensing requirements and how it impacts our business. Collaborate with regulatory and legal team to ensure the operation is sustainable
• Work closely with merchants and commercial team, focusing in the development of key products

Preferred Qualifications

Proficiency in English required; additional Asian languages a plus

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!