Head of Professional Services and Marketing Analytics

Summary

Join Improvado, a rapidly growing AI-powered marketing platform company, as their Head of Professional Services. Lead and mentor a global team of data analysts and engagement leads to deliver high-impact analytics solutions for enterprise clients. This role blends technical leadership with operational and strategic management to ensure project excellence and customer success. You will collaborate with C-level stakeholders, streamline project execution, and drive cross-department initiatives. Improvado offers a remote-first environment and a comprehensive benefits package including competitive compensation, stock options, and unlimited PTO. The ideal candidate possesses extensive experience in professional services and team leadership within a SaaS or data-driven environment, along with strong technical skills and client-facing abilities.

Requirements

• 6+ years of experience in professional services, customer success, or a related field with 3+ years of experience leading Professional Services, Technical Solutions, or Analytics teams in a SaaS or data-driven environment
• Deep expertise in SQL, Python, and ETL pipelines, coupled with knowledge of frameworks like DBT and Kimball modeling
• Proficiency with cloud platforms like BigQuery, Snowflake, and AWS, and advanced BI tools (Tableau, Power BI, or Looker Studio)
• Strong foundation in marketing analytics tools, including HubSpot, Salesforce, and CRM/marketing automation platforms
• Strategic problem-solving mindset: balance customer needs, business impact, and resource management effectively
• Outstanding communication and problem-solving skills, bridging technical solutions with clear business impacts
• Proven track record of scaling teams and creating clear success metrics for professional services
• Strong client-facing skills, with the ability to balance executive communication and hands-on project escalations

Responsibilities

• Lead and mentor a global team of Solution Architects, Analysts, and Engagement Leaders to ensure high-impact solution delivery
• Focus on elevating customer satisfaction metrics (CSATs) and fostering long-term client relationships
• Collaborate with C-level stakeholders to align technical solutions with business priorities, driving customer success
• Streamline project execution by improving processes and optimizing team workflows for scalability and efficiency
• Drive cross-department initiatives, ensuring clear communication, executive alignment, and measurable outcomes

Benefits

• Remote-first environment
• Competitive compensation
• Stock options
• Medical, and dental benefits
• 401K plan
• Unlimited PTO
• Paid holidays
• Professional development reimbursement