Head of Solutions

Summary

Join Distru, the #1 ERP in the Cannabis Industry, as their first Solutions Leader! This fully remote, high-impact role will involve building the Solutions department from the ground up, working directly with the founding CEO and CRO. You will work with key customers, manage integrations, and architect solutions impacting revenue. This position offers significant autonomy and strategic influence, shaping Distru's future. The ideal candidate will have experience in solutions, integrations, or customer success, preferably in a B2B SaaS or startup environment. Distru offers a competitive compensation package and benefits, including fully remote work, comprehensive health insurance, generous PTO, and more.

Requirements

• 4+ years of experience in Solutions, Integrations, Customer Success, or a related role, preferably in a B2B SaaS or startup environment
• A first principal mindset with a love of experimentation like truly leveling up solutions with AI
• Experience building integrations with various platforms such as Salesforce, Hubspot, Sage, Accumatica, QBO, etc
• Experienced in SQL and comfortable debugging SQL with the data team
• Good understanding of how to manage a customer pipeline like in HubSpot
• Comfortable navigating Python code and middleware tooling to build custom integrations. Knowledge of the middleware ecosystem and tools (Boomi, Nifi, IPAAS, etc)
• High EQ with the ability to navigate conversations with multiple stakeholders
• You are flexible with the ability to handle multiple priorities in a fast-paced environment

Responsibilities

• Building solutions and managing relationships using integrations, tooling, and workarounds for our top customers and prospects that are leaders in the Cannabis Supply Chain
• Leveraging our growing integration suite to drive reduction in churn across our customer base
• Owning and driving a vision of the integration suite of Distru and building towards that end vision with gusto
• Prioritizing and working hands on with our data team to build integrations. This includes speccing the Product Requirement Documents (PRDs) and working through edge cases
• Navigating how simple vs configurable our solution builds are. Velocity matters and finding the highest ROI MVPs is critical
• Setting up relationships and partners with other integrators, resellers, consultants, etc to increase the reach of our Solutions department
• Democratizing access to data to our company and enable our customer success team to leverage middleware and SQL in their jobs
• Interacting with leaders of Customer Success, Sales, Marketing, and Product to surface new insights and help refine how we prioritize strategically
• Running and joining strategic leadership calls with a focus on finding scalable product market fit with our solutions
• Build and maintain reports that track the impact and health of the work of the solutions team
• Reporting to leadership and the company the impact of solutions and training customer facing roles on new solutions we roll out

Preferred Qualifications

Bonus points if you have experience in ERPs, Cannabis, or supply chain software

Benefits

• Fully remote work environment. We have teammates in 4 continents!
• Competitive medical, dental and vision plan options for the employee and their dependents
• 18 days Paid Time Off (We want you to use these!) + 11 Holidays. Sick days do not count toward these
• Competitive compensation structure
• $130,000 - $200,000 a year