Head of Solutions Engineering

Summary

Join Nexla's world-class post-sales Solutions Architect team as a leader, managing and scaling a team of Solutions Architects. You will coach the team, directly engaging in deals and customer interactions, leveraging your sales, customer management, and technical expertise. This role involves defining and executing strategic post-sales and solutions architecture initiatives to scale the business. You will become an expert in Data Ops, data mesh, and data integration, focusing on Nexla's platform. The position requires strong leadership, technical skills, and experience in managing technical teams. Success in this role will contribute significantly to Nexla's growth and customer success.

Requirements

• Bachelor’s or post-graduate degree in Computer Science or related technical field, and practical experience
• 10-15 years experience working as a Sales Engineer or Solutions Architect implementing products at the enterprise level
• 2-5 years managing a field technical team (pre sales or post sales)
• Experience delivering presentations and technical demonstrations to a technical and business audience
• Strong listening skills. Ability to listen, ask questions, and uncover customer challenges and needs
• Exposure to various data and API integration architectures, data warehouses and data lakes
• Hands-on programming experience in one or more of Python, Javascript, Scala, and/or SQL
• Ability to understand, comprehend and solve complex problems
• Strong interpersonal, presentation, written and verbal communication skills, including the ability to adapt and modify your talk track to the context of each individual use case and business process
• Ability to work and adapt quickly in a fast paced, dynamic environment and high growth startup environment
• Strong ownership mentality with a keen ability to collaborate quickly and effectively with others at all levels of the organization

Responsibilities

• Become an expert in Data Ops, data mesh, data integration, and of course, Nexla
• Research and understand the data ecosystem and how it relates to Nexla and customer use cases
• Manage, coach and mentor the post sales SA Team
• Manage team capacity, with a focus on ensuring skill sets and capabilities are aligned with customer needs
• Define, measure, and improve team KPIs
• Provide technical, business, and professional guidance to team members
• Provide escalation support during demos, POVs, and new customer onboarding
• Build and enhance discovery questions to help qualify opportunities and uncover customer needs and pain points
• Build and deliver demos when required
• Partner with Sales and Customer Experience leaders with a goal of helping Nexla adoption from a technical and product perspective
• Build and improve post sales processes related to technical discovery, demos, proof of concepts, new customer onboarding, and other relevant aspects
• Create, measure, and report on KPIs in accordance with company goals
• Build and deliver custom presentations and demonstrations which focus on key business drivers and technical requirements for potential customers
• Collaborate with cross-functional teams to identify and quantify possible business opportunities, while developing strategy to resolve potential technical blockers/gates

Benefits

Remote-first company