JumpstartMD is hiring a
Health & Wellness Program Specialist

Summary

The job is for a Sales Program Specialist at JumpstartMD, a medical practice that offers weight loss programs and bio-identical hormone therapy. The position involves phone consultations to provide information about the services and help new patients get started. The role requires excellent communication skills, proficiency in MS Office environment, and basic knowledge of healthcare and nutrition.

Requirements

• Mission-driven and particularly passionate about the life-changing care we provide
• Prior experience in health and wellness, with specific interest in and basic knowledge of healthcare and nutrition
• Effective verbal and written communication skills. Able to adapt communication style to suit different audiences
• Ability to answer/process large volume of telephone calls in a courteous, professional and clear manner
• Proficient in a MS Office environment to include experience with CRM, EHR, billing and patient appointment scheduling systems
• Basic motivational interviewing skillset
• Effective facilitation skills. Able to facilitate group discussions
• Attention to detail. Able to develop accurate written materials
• Action orientated. Able to follow up on feedback to ensure positive outcomes
• Builds relationships with individuals of varying backgrounds
• Thrives in a fast-paced and team-based work environment and operates in a highly productive and efficient manner
• Open minded to continual process change and improvement

Responsibilities

• Provide extraordinary customer service
• Build relationships that promote long-term patient success
• Respond to all incoming requests for information, either verbal or written, with a sense of urgency
• Identify and track prospects whom are appropriate for our program, and enroll them as new members
• Describe the service and benefits of the program in a persuasive manner while demonstrating empathy in order to successfully onboard new patients
• Utilize several technology platforms to perform duties, including Salesforce, electronic medical records (EMR), and an appointment scheduling platform, etc
• Provide reporting data, and accurately establish member records with vital information in the EMR system used by our member care team
• Communicate effectively with JSMD team members across all departments
• Communicate customer requests to appropriate team members
• Make outbound phone calls to confirm member appointments, make progress checks, and a variety of other retention-related communications
• May assist with representing the company and presenting promotional materials or program information at health fairs, trade shows, sporting events, and the like, on an occasional basis
• Observe HIPAA (patient privacy) regulations in communication with members

Benefits

• Competitive pay and potential bonus earnings
• Comprehensive benefits package (medical, dental, vision & more!)
• 401(k) plus company match
• Accrued paid time off (PTO)
• Free JSMD services (Weight Loss and Bio-identical Hormone Therapy), Discounted JSMD Products (e.g. Vitamin Therapy)
• 4 company paid wellness days annually