SupportNinja is hiring a
Healthcare Customer Service Representative

Summary

The job description is for a Healthcare Customer Service Representative at SupportNinja. The role involves handling customer service calls related to healthcare, resolving issues, and participating in continuous learning. Required qualifications include a high school diploma or equivalent, previous customer service experience, strong communication skills, computer proficiency, HIPAA knowledge, and the ability to work specific shifts. Preferred qualifications include a medical or insurance background and call center experience handling healthcare accounts.

Requirements

• High school diploma or equivalent
• 18 years or older
• Previous experience in a customer service role
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• HIPAA knowledge
• Flexibility to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off)
• Ability to meet the minimum PC specification requirements (BYOD - Bring your own device)

Responsibilities

• Handling enrollment, benefits, and claims calls
• Resolving customer issues in a timely and efficient manner
• Participating in training programs and continuous learning modules
• Collaborating with other departments as needed to resolve customer issues

Preferred Qualifications

• Medical or medical insurance background
• Call center experience handling healthcare accounts is a plus

Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program