Healthcare Software Implementation Specialist

Summary

Join SureCost, a leading pharmacy software provider, as a Healthcare Software Implementation Specialist! This fully remote, flexible-hours position involves leading the successful deployment of SureCost solutions in acute care settings. You will collaborate with stakeholders, manage project timelines and resources, and ensure client satisfaction. Responsibilities include project planning, risk mitigation, team coordination, user training, and post-implementation support. The ideal candidate possesses 2-3 years of experience in acute care technology and software implementation, along with excellent communication skills. SureCost offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• 2-3 years of experience in a technical role in the acute care sector, with an understanding of various hospital and pharmacy systems and regulatory requirements (e.g. HIPAA, FDA regulations)
• 2-3 years of experience with Electronic Health Records (EHR), Healthcare Management Systems (HMS), or other clinical software platforms
• Ability to manage multiple customer implementations at once, ensuring timelines are met, and issues are resolved
• Excellent communication and interpersonal skills
• Highly personable and able to communicate well on the phone and via email
• High school diploma or GED is required, bachelor’s degree preferred

Responsibilities

• Define project scope, objectives, and deliverables in collaboration with stakeholders, and develop project plans with timelines, milestones, and resource allocation tailored to acute care environments
• Monitor project progress, identify variances, and implement corrective actions, while conducting regular updates, stakeholder meetings, and project reviews
• Identify and mitigate project risks, address issues to minimize disruptions, and escalate critical concerns to leadership with proposed solutions
• Coordinate and manage cross-functional teams, assign responsibilities, track deliverables, and ensure accountability to meet project goals
• Oversee solution testing, coordinate training for end-users (clinicians, administrators, and support staff), and provide support during the go-live phase
• Monitor system performance post-go-live, facilitate continuous improvement, and manage the transition to operational support
• Maintain detailed project documentation, prepare status reports, and track project performance metrics to evaluate success and efficiency

Preferred Qualifications

2-3 years of experience leading SaaS implementations with clients (configuring software, gathering requirements, training users, and managing project timelines)

Benefits

• Fully-Remote
• Unlimited PTO (Highly suggested 3-week minimum)
• Flex Hours
• 100% medical premiums covered for employees
• 70% medical premiums covered for dependents
• Low cost-to-employee vision and dental
• Automatic 3% employer addition to 401k
• 12 weeks of fully paid Parental Leave
• Technology stipend to cover the equipment you need to set up your home office
• Professional development reimbursement