Remote Implementation Specialist

Summary

Join Juvare, a SaaS software company focused on developing innovative enterprise resilience solutions, as an Implementation Specialist to implement, configure, and create workflows that improve emergency response. This client-facing role involves working directly with clients to ensure their specific needs are met through the effective development, customization, and deployment of WebEOC workflows.

Requirements

• Bachelor’s degree strongly preferred. Computer Science, Information Systems or a similar technical major or an equivalent is strongly preferred
• 5+ years experience deploying and configuring WebEOC systems for Emergency Management clients
• 2+ years experience gathering requirements and business analysis
• 2+ years experience developing web applications using JavaScript, jQuery, HTML5, CSS, JSON, XML, XSLT, and third-party libraries
• 2+ years of client facing experience preferred
• 1+ years’ experience in working with Scrum/Kanban teams
• Familiarity with web security, OWASP preferred
• Experience with Jira, Confluence, or a similar agile project management tool
• Experience in public sector/Federal IT compliance preferred
• Emergency management or operational workflow experience preferred but not essential

Responsibilities

• Work with clients to educate them on the proper use and administration of WebEOC, even providing direct configuration services of the client’s system as needed
• Engage with clients to understand their unique needs and requirements for incident management. This involves conducting detailed discussions to gather requirements and identify how WebEOC can best support their objectives
• Develop new WebEOC workflows or modify existing ones to align with the specific operational requirements of the client. This includes customizing features, layouts, and functionalities to ensure the software meets the client's expectations
• Responsible for the deployment of developed workflows into the WebEOC environment. This includes importing workflows to WebEOC, configuring users, positions, groups, menus, maps, and other essential elements to ensure a seamless and functional setup for the client
• Provide ongoing guidance and support to clients throughout the implementation process. This involves delivering user acceptance testing (UAT) to ensure the solution meets the client's needs and addressing any issues or modifications required
• Conduct comprehensive training sessions for clients to ensure they are fully equipped to utilize the WebEOC platform effectively. Additionally, provide detailed documentation on the use and maintenance of the implemented solution

Benefits

• Health Insurance
• Life Insurance
• 401K with Corporate Match
• Tuition Reimbursement
• Expansive Self-Paced and Virtual Training Options
• Unlimited PTO
• Community Volunteer Opportunities