Implementation Specialist

Summary

Join Amino Health's Customer Success team as an Implementation Specialist! This crucial role ensures smooth customer onboarding by managing the end-to-end technical process. You will develop and execute implementation plans, act as a product expert, gather customer requirements, and manage technical tasks. Collaboration with internal and external teams is key, as is maintaining clear communication and ensuring high-quality results. The ideal candidate possesses project management skills, technical proficiency, and a customer-centric approach. This position offers the opportunity to significantly impact healthcare navigation and decision-making for numerous individuals.

Requirements

• 2+ years of experience in project management, solutions consulting, or a related field
• 2+ years of direct experience in a customer-facing role, managing customer implementation and onboarding
• Strong ownership mindset with the ability to work independently and manage multiple projects simultaneously
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly
• Ability to manage customer tasks and ensure all necessary materials are gathered on time to support successful onboarding
• Proficient in using software tools for project management and productivity (Google Suite, Hubspot, Notion or similar)

Responsibilities

• Develop, maintain, and execute comprehensive implementation plans tailored to customer needs and product capabilities
• Act as a subject matter expert on the product and implementation process, providing best practice recommendations to internal and external stakeholders
• Gather, review, and document customer requirements, ensuring contractual obligations are well-defined and approved
• Manage technical implementation tasks such as enrollment file configuration, Single Sign-On (SSO) setup, and medical plan/network information input
• Coordinate with external vendors and partners to ensure smooth implementation processes
• Continuously refine the implementation process to optimize timelines, accuracy, and customer satisfaction
• Provide clear, consistent project status updates to all stakeholders, maintaining transparency throughout the project lifecycle
• Lead the plan year renewal process, with a high-volume workload expected during peak periods
• Conduct thorough Quality Assurance (QA) and User Acceptance Testing (UAT) to validate system settings and network configurations

Preferred Qualifications

• Experience in the healthcare or benefits technology space
• Familiarity with health insurance, benefits administration, or related industries is highly desirable
• Previous experience in a SaaS (Software as a Service) organization
• Preference will be given to candidates who reside in the following states: CA, CO, DE, FL, IL, NV, NJ, NY, PA, SC, TN, UT