Implementation Specialist

Summary

Join Stellar Health's growing Provider Success team as a highly motivated Implementation Specialist. You will be the primary point of contact for new medical group users, guiding them through the onboarding process and training them on the Stellar platform. This role involves leading group and 1:1 training sessions, managing multiple concurrent implementations, and collaborating with cross-functional teams. You will play a vital role in helping practices transition to value-based care models. The ideal candidate possesses strong communication, presentation, and interpersonal skills, along with experience in a client-facing role within the healthcare industry. This is a fantastic opportunity to make a tangible impact on the healthcare landscape.

Requirements

• Prior experience in a client-facing role, preferably in software implementation, training, or support roles within the healthcare industry
• Exceptional communication, presentation, and interpersonal skills, with a demonstrated ability to build rapport with external stakeholders at all levels
• Highly polished written communication skills, with a focus on clear, concise, and professional email correspondence
• Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment
• Ability to prioritize tasks, manage time effectively, and maintain organization across multiple concurrent projects
• A results-oriented and goal-focused mindset with a proven track record of achieving measurable outcomes
• A proactive and solution-oriented approach to problem-solving, with a focus on identifying and implementing effective solutions
• A strong understanding of the healthcare industry, particularly value-based care models
• Proficiency with common productivity tools (e.g., Google Workspace, Microsoft Office Suite)

Responsibilities

• Lead engaging and effective group and 1:1 implementation training sessions for new users on the Stellar platform
• Guide users through the implementation process, ensuring they understand and can effectively utilize all relevant features and functionalities
• Collaborate with medical group users to define clear workflows for using Stellar, including how and when they will integrate the platform into their daily operations
• Adapt existing training materials and tailor presentations to meet the specific needs of each medical group. Confidently go "off-script" to address individual client questions and scenarios
• Effectively manage a pipeline of multiple concurrent implementations, prioritizing tasks and resources to ensure timely and successful completion
• Proactively identify and address potential roadblocks or challenges during the implementation process, providing timely solutions
• Maintain accurate and detailed documentation of client interactions and implementation progress
• Proactively communicate project status, potential roadblocks, and implemented solutions to internal stakeholders and clients
• Develop a deep understanding of Stellar’s platform, its features, and its value proposition within the value-based care landscape. Maintain up-to-date knowledge of product updates and enhancements
• Gather client feedback and relay it to the Product team for continuous improvement of the platform
• Contribute to the development and refinement of implementation best practices to optimize efficiency and effectiveness
• Contribute directly to the achievement of key onboarding metrics and goals, consistently striving to exceed expectations
• Maintain a results-oriented approach, diligently tracking progress against established goals and proactively identifying opportunities for improvement
• Adhere to company policies and procedures, including data security and privacy standards, to safeguard customer information and uphold the highest ethical standards

Preferred Qualifications

• Experience working directly with healthcare professionals
• Proficiency in Salesforce

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events that for our in-office and remote employees
• Quarterly performance based bonus