Healthcare Virtual Assistant

Summary

Join our esteemed medical group practice as a proactive and dynamic Virtual Assistant! This fully remote position (LatAm only) offers a competitive salary ($1800-$2000 USD/month) and the chance to provide exceptional administrative support. You will be the primary point of contact for patient phone calls, ensuring efficient and professional interactions. Responsibilities include managing appointments, utilizing our EMR system (Modernizing Medicine), and collaborating with medical staff and the billing department. This role requires strong communication skills and experience in a healthcare or customer service setting. Apply today if you're passionate about helping patients!

Requirements

• Strong verbal communication skills in English with a professional and empathetic tone when speaking with patients
• Excellent organizational skills, attention to detail, and the ability to prioritize tasks effectively
• Comfortable working independently and collaboratively in a virtual team environment
• Commitment to maintaining the confidentiality of sensitive patient information and compliance with HIPAA regulations

Responsibilities

• Answer and manage incoming phone calls, ensuring a courteous and professional interaction with patients
• Assess patient needs over the phone and direct messages to the appropriate medical staff through the EMR system for timely follow-up and resolution
• Ensure timely follow-through on patient phone encounters, maintaining clear communication and documentation within the EMR system
• Provide accurate information regarding appointments, procedures, and general inquiries, while maintaining a patient-focused approach
• Schedule appointments for new patients, follow-up visits, and in-office procedures, ensuring accurate planning and coordination, particularly regarding the need for sedation
• Utilize our EMR system (Modernizing Medicine) to document call details, input patient information, and maintain up-to-date electronic medical records
• Assist physicians and medical staff with administrative tasks, including calendar management, correspondence preparation, and telemedicine coordination
• Collaborate with the billing department to ensure accurate coding and submission of insurance claims, following up on billing inquiries and discrepancies as needed

Preferred Qualifications

• Bachelor's degree in healthcare administration, business administration, or a related field
• Prior experience in a healthcare setting or customer service role handling phone-based patient interactions
• Proficiency in using electronic health record (EHR) systems
• Knowledge of medical terminology, billing codes, and insurance verification processes