Alo Yoga is hiring a
Help Desk Associate
Alo Yoga
π΅ $52k-$68k
πUnited States
Please let Alo Yoga know you found this job on JobsCollider. Thanks! π
Summary
The Help Desk Associate will assist users with software and hardware issues in a warehouse environment, document problems, work with building management on projects, and create new user accounts. The position requires self-starting abilities, effective communication skills, documentation skills, the ability to follow instructions, prioritization skills, proficiency in various software and hardware, and flexibility to occasionally work outside normal business hours.
Requirements
- Self-starter
- Effective communicator
- Documentation is paramount
- Able to follow written and verbal instructions and perform tasks with minimal supervision, but to be comfortable with asking questions or for help when needed
- Possess the ability to prioritize and manage multiple issues at one time
- Windows 10
- Office 365 / Azure
- SharePoint
- Teams
- Basic network connectivity troubleshooting
- Printers, both local and networked
- Label makers
- Anti-virus (Falcon Complete)
- Cable management
- Active Directory, on-premises and Azure
- Remote Desktop tools
- Maintain an inventory of computers and accessories
- Always be learning!
Responsibilities
- Responsible for helping end users with their software and hardware needs in a fast-paced warehouse environment
- Assist the server and network teams based on need, including both hardware and systems
- Document issues in our ticketing system and raise any repeating or urgent problems
- Work with building management to scope out projects and be an advocate for the buildingβs IT needs
- Create new user accounts and profiles in Active Directory and our ERP, among others
- Assist in projects as required
- Flexibility to occasionally work outside normal business hours
- Support our remote operations
- Work with other warehouse IT members to develop new strategies for support and communicate critical problems
Benefits
- Performance bonuses
- Long term incentives
- PTO policy
- Other progressive benefits
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Please let Alo Yoga know you found this job on JobsCollider. Thanks! π