Help Desk Associate

Summary

The Help Desk Associate will assist users with software and hardware issues in a warehouse environment, document problems, work with building management on projects, and create new user accounts. The position requires self-starting abilities, effective communication skills, documentation skills, the ability to follow instructions, prioritization skills, proficiency in various software and hardware, and flexibility to occasionally work outside normal business hours.

Requirements

• Self-starter
• Effective communicator
• Documentation is paramount
• Able to follow written and verbal instructions and perform tasks with minimal supervision, but to be comfortable with asking questions or for help when needed
• Possess the ability to prioritize and manage multiple issues at one time
• Windows 10
• Office 365 / Azure
• SharePoint
• Teams
• Basic network connectivity troubleshooting
• Printers, both local and networked
• Label makers
• Anti-virus (Falcon Complete)
• Cable management
• Active Directory, on-premises and Azure
• Remote Desktop tools
• Maintain an inventory of computers and accessories
• Always be learning!

Responsibilities

• Responsible for helping end users with their software and hardware needs in a fast-paced warehouse environment
• Assist the server and network teams based on need, including both hardware and systems
• Document issues in our ticketing system and raise any repeating or urgent problems
• Work with building management to scope out projects and be an advocate for the building’s IT needs
• Create new user accounts and profiles in Active Directory and our ERP, among others
• Assist in projects as required
• Flexibility to occasionally work outside normal business hours
• Support our remote operations
• Work with other warehouse IT members to develop new strategies for support and communicate critical problems

Benefits

• Performance bonuses
• Long term incentives
• PTO policy
• Other progressive benefits