Help Desk Associate

Summary

Nexxen is seeking a Help Desk Associate with 4-6 years of experience in a help desk environment to provide technical support in the New York City office. The role involves troubleshooting hardware and software issues, incident management, user account management, hardware/software troubleshooting, onboarding support, and is customer facing requiring up to 5 days per week in the office.

Requirements

• 4 – 6 years’ experience in a help desk environment
• Proficiency in Windows and macOS environments, basic networking knowledge, and experience with common IT tools and software
• Strong communication skills and a customer-oriented approach to problem-solving

Responsibilities

• Provide technical support via phone, email, and chat
• Resolve common issues related to software, hardware, and network access
• Track and document all support requests in the ticketing system
• Escalate complex issues to higher-level technical teams when necessary
• Assist with account creation, password resets, and access permissions across various platforms
• Diagnose and resolve issues related to computer hardware, peripherals, and office equipment
• Set up new employees with the necessary technology and provide training on company systems and tools

Preferred Qualifications

Associate’s degree in IT, Computer Science, or related field preferred

Benefits

Medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays