Help Desk

Summary

Join PartsBase Inc., the world's largest online Aviation Marketplace, as a Remote Help Desk Specialist! Work remotely in a supportive, team-focused culture. This role requires at least 3 years of experience in desktop support or help desk, proficiency in troubleshooting hardware and software, and strong communication skills. You'll provide high-quality technical support, resolving issues quickly and efficiently. Enjoy the flexibility of remote work and opportunities for professional growth. Contribute to a global team ensuring seamless technical support and troubleshooting. Apply now if you meet the qualifications and are eager to contribute to a high-performing team!

Requirements

• Minimum of 3 years in a similar desktop support or help desk role
• Fluent in English, both written and spoken
• Proficient in troubleshooting hardware and software issues
• Strong understanding of networking and operating systems
• Experience using ticketing systems and remote desktop tools
• Skilled in Windows 10 & 11, Microsoft Office Suite, Active Directory, network configuration, and remote desktop assistance
• Basic knowledge of SQL
• Familiarity with Intune or similar mobile device management solutions
• Proven ability to deliver exceptional customer service
• Strong problem-solving abilities with a focus on resolving issues quickly and efficiently
• Excellent communication skills, including active listening and clear, concise instruction

Responsibilities

• Provide high-quality technical support
• Troubleshoot hardware and software issues
• Resolve issues quickly and efficiently
• Ensure user satisfaction and optimize productivity
• Maintain a positive and professional demeanor under pressure

Preferred Qualifications

• Experience with Mac OS
• Knowledge of VPN setup and configuration

Benefits

• Flexibility of remote work with a supportive and collaborative team
• Opportunity for professional growth and skill enhancement