Deal Desk Specialist

Summary

Join 6sense, a company revolutionizing B2B revenue generation through AI-powered sales and marketing solutions, as an Order Management Specialist. You will play a crucial role in ensuring the accuracy and completeness of sales deals before booking, managing the DocuSign process, and becoming an expert in the bookings and contracting process. You will also identify process gaps, offer improvement ideas, build strong relationships with stakeholders, document order management processes, and train new team members. This role requires a detail-oriented individual with strong communication and organizational skills, capable of managing multiple priorities in a fast-paced environment.

Requirements

• 4-year BA/BS degree or equivalent practical experience
• 2+ Years of experience in an Order Management or Revenue Operations role
• Self-motivated, able to work autonomously, and communicate with remote teams
• Exhibits organization and project management skills
• Attention to detail with ability to manage multiple priorities and tasks simultaneously
• Strong verbal and written communication skills
• Experience working cross-functionally with multiple key stakeholders
• Ability to thrive in a fast-paced, unpredictable environment

Responsibilities

• Review all Sales deals to ensure completeness and accuracy before booking
• Take ownership of the 3rd party DocuSign process to validate customer-initiated signature requests
• Become a subject matter expert on the bookings and contracting process; able to provide guidance to Sales and Customer Success representatives on errors or corrections that are needed prior to booking
• Work with others within the Deal Desk organization and the Enterprise Applications (IT) team to identify gaps in the current process and offer ideas on process and system improvement
• Build strong working relationships with key stakeholders across GTM, Finance, and Legal to ensure a smooth sales and quote-to-cash process
• Document order management processes, including on-going maintenance of the Order Management Check List
• Communicate effectively and thoroughly with other members of the Deal Desk team across regions to ensure consistency and fluidity of the sales cycle
• Assist with training any new team members as the team grows

Preferred Qualifications

• 2+ Years of SaaS/Software/Tech experience preferred
• Experience with SFDC CRM, sales processes and related tools in the quote to close process preferred
• Experience with CPQ preferred
• Salesforce experience required - need to know how to feel their way around Salesforce
• CPQ – specifically account pages, opportunities and quotes
• Experience with and a general understanding of the contract lifecycle and good understanding of Order Management functions
• Someone who’s has audit experience and prior experience in processing orders
• Experience in a high volume environment during peak work periods
• Willingness to be flexible during high volume work periods

Benefits

• Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options
• We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices
• We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform
• Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth
• From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds