Remote Help Desk Specialist

Summary

Join us as a Help Desk Specialist and provide technical support to users efficiently and accurately. You will be considered the firm’s front liner, solve fundamental technical problems, and support all assigned areas.

Requirements

• Proven working experience in providing Help Desk support
• Proficiency in English
• Working knowledge of help desk software, databases, and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Information Technology, Computer Science, or equivalent will be a plus

Responsibilities

• Provide technical support to users efficiently and accurately
• Solve fundamental technical problems
• Support all assigned areas