Help Desk Specialist

Summary

Join Saatva, the largest online luxury mattress brand in the US, as an entry-level Helpdesk Specialist! This remote, part-time (up to 20 hours/week) weekend position offers the chance to develop your IT skills while supporting critical systems like Okta, Google Workspace, and payment platforms. You will serve as the first point of contact for IT support, troubleshooting and resolving technical issues, escalating complex problems as needed. This role requires 1-3 years of IT support experience and familiarity with the specified platforms. Excellent communication and problem-solving skills are essential for success in this customer-focused position.

Requirements

• 1–3 years of experience in IT support or a similar role
• Familiarity with Okta, Google Workspace, Slack, and payment systems
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple priorities in a remote setting
• Experience supporting remote teams
• Basic knowledge of IT ticketing systems or help desk tools

Responsibilities

• Serve as the first point of contact for IT support during weekend hours (up to 20 hours per week) via email, chat, or phone
• Troubleshoot and resolve issues related to: Okta (authentication and SSO), Google Workspace (Gmail, Drive, Docs, Sheets, etc.), Slack (collaboration and messaging), Payment systems (PayPal, Authorize)
• Escalate unresolved issues to higher-level support teams when necessary
• Document issues and resolutions in the IT ticketing system
• Proactively identify recurring issues and recommend process improvements
• Maintain a high level of professionalism and deliver superior customer service

Preferred Qualifications

Certifications in relevant technologies (e.g., Okta Certified Professional, Google Workspace Admin) are a plus

Benefits

The hourly rate for this position ranges from $18.00 to $20.00, based on the candidate’s prior experience and qualifications