Leadtech Group is hiring a
Helpdesk Technician

Summary

The job is for an IT Helpdesk Specialist with at least 3 years' experience. The role involves providing user support, troubleshooting problems, and advising on appropriate actions. The ideal candidate should have a bachelor's degree. The company offers competitive salary, private health insurance, flexible vacation time, flextime, free Friday afternoons, up to 3 days a month remote work, other benefits paid from the gross salary, permanent internal training, team-building activities, monthly afterwork, free coffee and snacks, free fresh fruit, games room, terrace at the office, an innovative approach to all internal processes and businesses, and career progress opportunities.

Requirements

• Bachelors degree preferred
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Experience researching, analyzing and interpreting automated system problems
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support
• Advanced English Level

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance by email, in person or ticketing tool
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Onboarding Leadtech’s users
• Provision and deprovision of workstation transferred from IT to users
• Provision and deprovision of users with Azure AD and Google Workspaces
• Installation, upgrade, and applications management remotely
• Manage HW’s warranties with the several suppliers
• Maintenance of licenses
• Control about logistics and inventory
• Full technical support to workstations and peripherals
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Inform management of recurring problems
• Stay current with system information, changes and updates

Preferred Qualifications

• Oral and written communication skills
• Learning skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Team interaction
• Planning and organizing

Benefits

• Competitive salary
• Full-time, permanent contract
• Private health insurance
• 25 days of holiday + your birthday off
• Flexible vacation time (no blackout days)
• Flextime (7 - 09.30h / 15:30 - 18h)
• Free Friday afternoons (a 7-hour workday!)
• 35-hour week for the full month of August (free afternoons!)
• Up to 3 days a month remote work
• Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
• Permanent internal training + Annual budget for external training
• Team-building activities
• Monthly afterwork
• Free coffee and snacks
• Free fresh fruit
• Games room (Nintendo, table tennis, futbolín)
• Terrace at the office
• An innovative approach to all internal processes and businesses
• Work with the latest technologies + Career progress opportunities