IDEMIA National Security Solutions is hiring a
IT Helpdesk Technician

Summary

The job is for a IT Helpdesk Technician at IDEMIA NSS. The role involves providing technical support, troubleshooting issues, maintaining hardware and software, and contributing to compliance documents. The ideal candidate should have good communication skills, be able to work in a team, and have experience with Microsoft Office 365.

Requirements

• Work well individually and in team environments
• Excellent communication and organizational skills
• Being helpful, patient, and customer oriented
• Creating and maintaining detailed documentation for procedures and troubleshooting
• Ability to diagnose and resolve basic technical issues

Responsibilities

• Serve as the first point of contact for staff seeking technical assistance
• Triage issues and problems
• Escalate issues to appropriate team member when necessary
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided while following established policies and procedures
• Walk a customer through the problem-solving process
• Record events and problems and their resolution in the ticketing system
• Setup, maintain, and decommission hardware
• Maintain accountability of inventory on site as well as inventory in use
• Assist with account management operations (creation, modification, disabling accounts)
• Performing software installation and operating system deployment
• Ability to lift or move boxes up to 50 pounds around the office
• Contribute to the development and maintenance of documentation related to IT compliance processes and controls
• Assist in the development and implementation of IT compliance policies, procedures, and trackers

Preferred Qualifications

• Computer hardware repair skills, a plus
• Ticketing system or workflow management system experience, a plus

Benefits

Equal Opportunity Employer