RPO Recruitment is hiring a
Helpdesk Technician

Summary

RPO Recruitment is hiring a Helpdesk Technician to provide technical support and assistance to end-users, resolve IT issues, and ensure excellent customer service in Johannesburg.

Requirements

• Proven experience as a Helpdesk Technician or similar role
• Strong knowledge of various operating systems and software applications
• Good understanding of networking concepts and protocols
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal abilities
• Ability to work well in a fast-paced and dynamic environment
• Customer-oriented mindset and a desire to provide excellent support
• Relevant IT certifications

Responsibilities

• Provide technical support and assistance to end-users via phone, email, and other communication channels
• Troubleshoot and resolve IT issues and incidents
• Log and track all support requests in the helpdesk system
• Escalate complex issues to appropriate teams or specialists
• Assist with the installation and configuration of software and hardware
• Perform user account management and access administration
• Ensure timely and effective resolution of IT problems
• Provide excellent customer service and satisfaction