Hr Associate

Summary

Join Experian's HR team as a crucial member of the HR Service Center, delivering exceptional employee experiences. You will be the primary point of contact for employee inquiries, resolving issues and providing guidance on HR policies and procedures. This role involves handling requests, creating documentation, participating in process improvement initiatives, and ensuring adherence to service level agreements. The position requires strong HR experience, excellent communication skills, and a passion for creating a positive employee experience. This is a permanent, remote, home-based role in Costa Rica, offering a comprehensive benefits package.

Requirements

• 2+ years of work experience in HR related roles
• Be passionate and proud of delivering a great customer experience - delighting our employees and managers
• Good command of the English Language

Responsibilities

• Be the first point of contact for employees for inquiries not resolvable through self-service channels
• Provide answers to frequent questions related to HR policies, processes, and execute transactions unavailable through self-service
• Escalate complex queries to specialists
• Complete requests from employees, creating written documents to meet regional laws or compliance
• Participate in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; help develop appropriate processes
• Follow process mapping and ensure standard practices are implemented
• Provide regional support to the HR Departments and be involved in developing processes which facilitate the quality of administration
• Meet defined service level agreement metrics for providing accurate, and timely services
• Provide services in different functions/areas of HRSS in meeting our needs and that of its stakeholders; ensure that HRSS meets customer requirements
• Document inquiries through ticketing and case management solution
• Use data insights to monitor effectiveness of service delivery and to improve the employee experience
• Identify service issues, proposing improvements, and leading the implementation of changes

Preferred Qualifications

• Experience in a HR Shared Services/ Delivery Center environment
• Knowledge of Oracle
• Systematic with the ability to initiate process improvements and "challenge" current practices and bring the necessary support to its partners

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program