Hr Generalist

Summary

Join Smartcat's People Operations team as a crucial member executing the company's People strategy. You will empower global team members and advance organizational goals by modernizing HR practices, leveraging AI to streamline work, and ensuring data accuracy. As the first point of contact for HR-related matters, you'll orchestrate HR operations for a 250-person global company. Fluency in English (C2) is essential, and Russian proficiency (B2) is advantageous. Based in Portugal or Serbia (Lisbon preferred), relocation is not offered. This role offers a high-impact opportunity to contribute to a rapidly growing, innovative company.

Requirements

• Fluency in English at a C2 level or higher is essential
• Must be located in: Portugal or Serbia, with a high preference to be based in Lisbon, Portugal. Only candidates based in Portugal or Serbia will be considered. Relocation is not offered
• You have a track record of success working within a data-driven people operations function that encompasses benefits, employee relations, performance management, talent development, onboarding, off-boarding, and learning and development
• You are eager to share your experience and insights making data-driven decisions to inform people operations processes and policies and using data to tell stories.  You know how to report on the data using pivot tables, vlookups and xlookups
• You understand how to balance multiple competing priorities while keeping a structure and organization in place which allows you to execute productively with nothing slipping
• You’re a trusted HR resource that people love working with!  You’re a savvy and wise business partner. You understand the art of having difficult conversations, coaching managers, and how to bring out the best in your business partners

Responsibilities

• Serve as the first point of contact for our team members' questions regarding authorization, payroll, expenses, benefits, and general employment matters, providing timely and helpful support
• Conduct thorough and impartial employee investigations, proactively address and resolve employee relations issues, and facilitate productive conflict resolution through mediation and effective communication
• Play a key role in the successful launch of our Fall Talent Review in September by assisting with training coordination and contributing to the development of resources that empower managers and employees
• Actively participate in identifying and implementing innovative AI solutions to boost our team's productivity, helping to reduce manual tasks and improve the employee experience
• Provide essential support for our benefits program, including assisting with the US Open Enrollment in August, contributing to plan design analysis, liaising with our benefit broker, managing leave of absence requests, ensuring compliance, and helping to streamline processes
• Become Proficient with Our People Tools: Immerse yourself in our suite of HR technologies, including Google Workspace (Sheets, Slides, Docs), HiBob, Gusto, Metaview, Notion, Miro, Slack, Pave.com, and Remote.com. You’ll gain a solid understanding of how these platforms support our People Operations
• Understand Our Global HR Operations: Familiarize yourself with our core global People Operations processes, such as onboarding, offboarding, benefits administration, and the basics of performance management and talent reviews across our US, UK, Armenia, and CIS-based teams, as well as our contractors and independent entrepreneurs
• Start Providing Initial Support: Begin serving as the first point of contact for common employee inquiries related to authorization, payroll, expenses, and general employment, learning our internal procedures for providing accurate and timely assistance
• Build Key Relationships: Start establishing connections with internal team members across different departments and begin to understand the needs of our diverse workforce
• Assist with Employee Relations Matters: Begin to learn our procedures for addressing employee relations issues, participating in initial fact-finding for investigations, and supporting the team in fostering a positive workplace
• Support the Fall Talent Review: Actively assist with the preparations for our Fall Talent Review, including helping with training logistics, distributing materials, and answering employee questions related to the process
• Contribute to Benefits Support: Provide essential support to our Total Rewards Program by assisting with the upcoming US Open Enrollment, learning about our plan designs, and helping employees navigate leave of absence requests and other benefits-related inquiries
• Explore AI Opportunities: Start to identify potential areas where AI could streamline our People Operations tasks and improve efficiency, sharing your initial ideas with the team
• Manage Day-to-Day Employee Inquiries: Confidently handle a wide range of employee questions related to authorization, payroll, expenses, benefits, and general employment, ensuring a positive and efficient experience for our team members
• Support Employee Relations Resolution: Take on more responsibility in assisting with employee investigations, documenting findings, and contributing to the resolution of employee relations issues
• Actively Participate in Talent Review Support: Play a more significant role in supporting the Fall Talent Review cycle, assisting with data analysis and feedback collection
• Contribute to Benefits Administration: Take ownership of specific tasks within our benefits program, such as processing certain types of leave requests or assisting with vendor communication
• Contribute to AI Implementation: Actively participate in the implementation of identified AI solutions, helping to test and refine new processes to enhance our team's productivity

Preferred Qualifications

Proficiency in Russian at a B2 level or higher will be a significant advantage

Benefits

Fully remote team