HR Performance Management Specialist

Summary

Join BPM, a company that values caring, community, and innovation, as an HR Performance Management Systems Specialist. This role involves managing, optimizing, and maintaining HR performance management systems, primarily Lattice, to ensure alignment with business goals and peak efficiency. You will be responsible for administering the performance management platform, troubleshooting system issues, implementing upgrades, upholding data privacy, and generating reports on performance trends. Additionally, you will provide user support and training, collaborate on process optimization, lead or support system implementation projects, and assist with employee lifecycle and operational support. This position requires a detail-oriented, tech-savvy HR professional with a solid background in HRIS, experience with performance management platforms, and a deep understanding of core HR processes.

Requirements

• Bachelor’s degree in HR, Business, IT, or a related field (or equivalent experience)
• 5+ yrs in HR; with 3+ years in performance systems administration (Lattice preferred)
• In-depth knowledge of HR processes, performance management methodologies, and relevant software applications
• Proficient in HRIS platforms (e.g., UKG preferred)
• Strong analytical skills and proficient in working with data reporting tools (e.g., Excel, Power BI, or similar)
• Proficient in Word, Excel and PowerPoint, Outlook
• Demonstrated experience with creating professional and comprehensive presentations and spreadsheets
• Evidence of an effective team player that is flexible, motivated and participates in all HR initiatives
• Excellent problem-solving and troubleshooting abilities
• Strong attention to detail and commitment to accuracy
• Strong communication and interpersonal skills, with the ability to interact effectively with all levels of staff and management
• Ability to handle sensitive and confidential information with discretion

Responsibilities

• In partnership with HRBPs, coordinate and administer performance review cycles
• Coordinate review cycle launches and ensure compliance at each stage
• Assist with scheduling, creating agendas and facilitating talent review meetings
• Administer and manage performance management platform (Lattice), including configuration and ongoing system health monitoring
• Troubleshoot system issues and coordinate with vendors as needed
• Implement and test system upgrades, patches, and enhancements
• Uphold data privacy and security standards across HR systems
• Regularly audit user access and system permissions
• Maintain data accuracy and integrity within the performance system
• Generate and analyze reports on performance trends, goals and development metrics
• Prepare and analyze HR metrics for internal and external reporting needs (both in UKG and Lattice)
• Partner with HR leadership to translate data into actionable insights
• Serve as the primary contact for system support and performance process inquiries
• Develop and deliver training, maintain documentation and resources for system users
• Maintain Performance Management internal site
• Collaborate with HR partners to enhance and streamline performance management and day-to-day operational processes
• Identify automation opportunities and recommend system improvements
• Ensure smooth integration with other HR platforms (e.g., HRIS, talent or learning management systems)
• Lead or support system implementations, enhancements, and integration projects
• Work cross-functionally with IT and other teams to ensure project success
• Manage project timelines, resources, and deliverables
• Provide backup for onboarding and offboarding processes, including orientation and exit interviews
• Maintain accurate records for personnel changes (e.g., hires, terminations, FWAs, PAFs, compensation updates)
• Support HR initiatives and company-wide programs, both large-scale and ad hoc
• Assist with general HR administrative tasks and special projects

Preferred Qualifications

• Experience with HRIS system integrations and project management
• Familiarity with performance management best practices and industry trends
• Certification in HR technology or systems administration is a plus

Benefits

• Flexible work arrangements
• Personalized benefit structures
• Financial compensation options that give you choice and flexibility
• Interactive wellness platform and incentives
• An employee assistance program and mental health resources
• Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections
• 14 Firm Holidays including 2 floating
• Flex PTO
• Paid family leave
• Winter break
• Summer hours
• Remote work options
• A learning culture with CPA exam resources and bonuses
• Tuition reimbursement
• A coach program
• Live classes, workshops, and seminars through BPM University