Human Data Operations Partner

Summary

Join Prolific, a leader in human data infrastructure for AI development, as a Human Data Operations Partner. You will play a pivotal role in ensuring smooth execution of operational processes, acting as a key enabler for client-specific projects. Collaborate with delivery teams to align participant-related processes with AI customer needs, and transform these processes into scalable solutions. This hands-on role involves participant onboarding, verification, quality management, and cross-functional collaboration. You will contribute to optimizing participant pools, implementing verification processes, and enhancing retention. Work closely with various teams to align operational priorities with strategic objectives and contribute to upskilling programs.

Requirements

• Experience in operations, ideally in marketplace or platform environments
• Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment
• Strong project management skills, with attention to detail and operational execution
• Experience in implementing and optimising processes to improve efficiency and scalability
• Proficiency in operational tools and systems such as Metabase, Zapier, Asana, and HubSpot
• Exceptional communication and documentation skills, with a track record of stakeholder enablement
• Confidence with data analysis and operational metrics to support decision-making and continuous improvement
• Familiarity with human data operations, product or data operations, participant recruitment, or managing global crowdsourcing/gig-economy platforms
• Experience supporting AI/ML lifecycle projects, such as data labelling, annotation, or domain-specific task curation
• Understanding of Prolific’s platform and its role in delivering high-quality human data for AI research

Responsibilities

• Serve as a key resource for client-specific AI delivery teams, acting as the primary point of contact for participant-related operations
• Support bespoke client projects by managing participant onboarding, verification, and activation processes to meet deliverables
• Partner with the Head of Human Data Operations to address gaps in participant supply, ensuring alignment with AI task requirements and quality standards
• Develop detailed project plans, workflows, and enablement materials to support efficient delivery
• Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands
• Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements
• Continuously optimise participant onboarding and activation funnels to enhance retention and task performance
• Monitor participant engagement and quality metrics, using insights to drive improvements
• Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks
• Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives
• Collaborate with product managers to transform manual processes into scalable, technology-driven solutions
• Act as a conduit between delivery teams and operational functions to ensure seamless project execution
• Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption

Benefits

• Competitive salary
• Benefits
• Remote working