Human Resources Services Specialist

Summary

Join the OTIP Group of Companies (OGC) as a Human Resources Services Specialist and provide efficient HR operational support and exceptional customer service to managers and staff. You will be the first point of contact for HR inquiries, resolving issues and managing front-line inquiries related to HR programs and practices. Collaborate with talent acquisition and HR business partners to foster a positive employee experience. Support various HR processes, including payroll, HRIS management, total rewards, and leave administration. Actively participate in updating employment policies and practices and drive improvements in HR processes. This role offers opportunities for professional development and advancement within a supportive and inclusive work environment.

Requirements

• University degree or college diploma in Human Resources Management, Industrial Psychology, or a related subject
• A minimum of 2-3 years of work experience in a similar role
• Exceptional customer service approach
• Ability to manage multiple work streams simultaneously
• Ability to work well independently, under time pressure with frequent time deadlines
• Excellent communication and interpersonal skills
• Strong desire to continuously improve and help others improve
• Must be dependable, pro-active and flexible
• You’re highly flexible and able to quickly adapt to changing priorities
• You’re highly organized, self-motivated, customer oriented and able to work independently as well as within a collaborative team environment, and with internal business partners at all levels of the organization
• Intermediate knowledge of Microsoft Office Suite applications, Taleo and HRIS (Dayforce HCM is an asset)
• Experience working with relevant legislation, including the Employment Standards Act, the Human Rights Code, the Employment Equity Act, the Pay Equity Act, and the Occupational Health & Safety Act

Responsibilities

• Act as a first point of contact for human resources and provides services, support and counsel to employees and managers across OGC
• Work with Human Resources Business Partners to resolve manager and employee concerns. This involves support for letter creation, prorations, legislative and non legislative leaves
• Support and execute on various HR processes including payroll, HRIS management, total rewards; including compensation, benefit and pension administration, leaves of absences, employee changes, resignations and retirements
• Facilite short-term and long-term disability leave administration processes by helping employees complete the necessary forms, following-up with the carrier on claims adjudication, and communicating with employees on disability and facilitating return to work process
• Support the deployment, administration and sustainment of new and existing HR programs
• Work collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key Human Resources processes
• Understand and participate in updating our employment policies and practices
• Actively seek and drive change to HR practices, processes and tools
• Provide project support to the Human Resources department, as required
• Assist in the development and facilitation of HR employee training initiatives
• Perform other duties within competence, as assigned

Preferred Qualifications

Certified Human Resources Professional (CHRP)/Certified Human Resources Leader (CHRL) or in progress is an asset

Benefits

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement