Remote Impact Consultant, Sales Account Manager

Summary

Join LifeLabs Learning as an Impact Consultant / Sales Account Manager and grow client relationships, supporting them in selecting and maintaining programs that transform their workplaces. You will create impactful solutions, consult on program effectiveness, and maintain strong communication with clients and the team. Success will be measured by rebooking rates, pipeline coverage, and meeting sales targets. This remote, full-time position offers a competitive salary, bonus structure, and comprehensive benefits package. The role requires at least 3 years of client-facing rebooking sales experience and strong communication skills. The ideal candidate will possess consulting expertise and a proactive approach to growth and self-management.

Requirements

• Minimum 3 years client-facing rebooking sales experience and/or sales account management experience, preferably selling in Edtech, HR, L&D, Organizational Development, or a related field
• Knowledge of consulting techniques (e.g., asking open questions, framing a conversation)
• Strong written communication skills (particularly the ability to write clear and playful emails)
• Openness to feedback, driving your own growth (with manager support), and an ability to self-manage
• Time management and organization skills

Responsibilities

• Understand each client’s needs, goals, obstacles, org culture, and org structure
• Build and maintain trusting client relationships by demonstrating understanding and adding value
• Propose thoughtful, simple solutions to their needs that lead to additional bookings
• Consult clients on how to improve the effectiveness of their programs (e.g., participant satisfaction, attendance, learning retention, and impact on organizational goals)
• Follow up to check on program success and to discuss future needs
• Show up to all calls and meetings on time and send follow-up materials when promised
• Collect relevant data and maintain data integrity across your client portfolio to power the best client and business decisions
• Review your Hubspot metrics to keep learning and growing
• Respond to client inquiries over email within 24 hours of inquiry. Respond to all subsequent emails within 48 hours (or earlier if requested)
• Send all necessary materials on time and accurately (e.g., workshop descriptions, Program Plan)
• Coordinate workshop scheduling (e.g., introduce Client Support)
• Lead Customization Calls, Onboarding/Kickoff Calls, Impact Calls, and rebooking calls as needed
• Be able to articulate the goal and outcome of each client’s program
• For any inactive client, be able to answer the question: “why isn’t this client rebooking at this time?”
• Achieve or exceed sales targets for rebooking clients and a rebooking rate of 60%
• Engage in activities to create new opportunities to maintain a pipeline coverage ratio of 2.0x for the next month
• Passing score on each internal observation
• Data in Hubspot is properly entered and maintained across a client portfolio

Preferred Qualifications

Experience working in the tech industry

Benefits

• Medical, dental, and vision insurance
• Flexible vacation policy, 10 federal holidays, 2 LifeLabs holidays, Kind Fridays (employees have the option to end work at 3pm local time on Fridays), and CLean Break (Paid Time Off benefit during the last week of the year)
• 401K match
• Team profit share
• 4 Learning Days
• Dedicated peer coach
• Ongoing training
• Biannual team retreats
• Salary + Success Share (bonus) + commission
• Long-Term Incentive Plan (LTIP)
• Quarterly Success Share program which is a 10% bonus on your eligible earnings when we hit our quarterly revenue target
• Commission bonus plan