Implementation Coordinator

Summary

Join Daniels Health & Sharpsmart as an Implementation Coordinator and ensure the timely rollout of new customer locations. You will maintain implementation schedules, plan and schedule meetings, take detailed meeting notes, and track progress. Impeccable analytical and communication skills are essential. You will partner with implementation and field service teams to resolve issues and ensure timely implementation. The position can be performed remotely, maintaining Central or Eastern business hours. No degree is required, but strong organizational and project management skills are essential.

Requirements

• Strong organizational and project management skills
• Excellent communication and interpersonal skills
• Attention to detail and ability to prioritize tasks
• Ability to work well under pressure and meet deadlines

Responsibilities

• Partner with Implementation/Supply Chain
• Join implementation calls to get timelines and deliverables
• Work with implementation team to schedule and plan meetings and ensure that all necessary parties are invited and prepared
• Take detailed meeting notes and send action items to relevant parties after each meeting
• Ensure hours tracked for all implementation tasks
• Work with the customer and cross-functional teams to resolve any issues and ensure timely implementation
• Monitor progress and identify any potential delays or issues that may arise
• Ensure that all customer setup/change requests are completed within the agreed upon timeline
• Provides follow-up to FSMs on any pending customer setups that are older than 4 weeks to ensure we can close and recognize entitled revenue
• Monitoring of cases assigned to Field Service and regular updates provided to team and RFSMs
• Keep track of all customer setup/change requests in a centralized database
• Update Paylocity, Trace, other records to reflect actuals and unify across platforms

Preferred Qualifications

• Experience with customer service or coordination
• Intermediate Microsoft Excel skills

Benefits

Position can be performed remotely, but is expected to keep Central or Eastern business hours