Implementation Coordinator

Summary

Join Modern Campus as an Implementation Coordinator to support clients in planning, designing, building, and implementing Student Engagement Suite products. You will provide support during all phases of client implementations, including project initiation, implementation, training, user acceptance testing, and go-live planning. Lead implementation projects independently after gaining sufficient product and process knowledge. Set up and initiate new client projects, maintain an in-depth understanding of Involve and Message features, and deliver customized product training. You will also triage issues, provide first-level customer support, and coordinate with cross-functional teams. Responsibilities include providing status reports, updating project plans, and reporting on key project metrics. Contribute to improving internal documentation and client-facing materials. Provide hands-on support for data migration and single sign-on configuration.

Requirements

• University degree or College diploma in Business Administration, Computer Science and/or relevant work experience
• 1-3 years’ experience working as a Project Coordinator or working within Higher Education
• Ability to effectively multi-task, prioritize, reprioritize, and think quickly on their feet
• Experience developing and maintaining strong client and stakeholder relationships
• Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills
• Strong analytical, creative thinking and problem-solving skills
• Great communication skills is what you are known for, you can communicate across different teams using different techniques to understand customer’s needs
• Building relationships and working within a collaborative team environment is what motivates you

Responsibilities

• Support and assist clients with the planning, design, build and implementation of Student Engagement Suite products
• Provide support to customers across a portfolio of projects during all phases of our client implementations of the Involve and Message software including project initiation, implementation, training, user acceptance testing and go live planning
• Independently lead implementation projects once sufficient product and implementation process knowledge has been acquired
• Support the set-up and initiation of new client projects
• Be responsible for maintaining an in-depth understanding of Involve and Message features, functionality and implementation processes
• Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions
• Triaging issues and providing first level customer support
• Coordinate activities and work with cross-functional teams such as development, account management, and sales
• Your project management tasks will include providing status reports (both internal and client facing), updating the project plan, and timely reporting on key project metrics
• Play a role in reviewing, updating and improving our internal documentation, client facing materials and project delivery methods
• Provide hands-on support for project onboarding tasks including data migration and single sign on configuration

Preferred Qualifications

Project Management

Benefits

• The base salary range* for this full-time position is between $45,000 - $70,000
• Remote first workplace!
• Rewards and recognition programs
• Learning and development opportunities